Alyson Doolittle
Fuquay Varina,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
05.2021 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
CSR
E-lead
03.2017 - 08.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Hostess
Crystal River Seafood
09.2016 - 03.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
James Madison High School
Norcross03.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Calendar Management
- Meeting deadlines
- Call Screening
- Attention to Detail
- Critical Thinking
- Effective Multitasking
- Telephone Etiquette
- Computer Skills
- Teamwork and Collaboration
Timeline
Server
Texas Roadhouse
05.2021 - 11.2021
CSR
E-lead
03.2017 - 08.2017
Hostess
Crystal River Seafood
09.2016 - 03.2017
High School Diploma -
James Madison High School