Alyson Duchak
Franklin,MA
Summary
Motivated and dynamic professional with a strong background in education looking to transition from education back into the business sector. Talent for navigating challenges with a proactive approach to new tasks. Possessing excellent communication, organizational and problem-solving skills honed through years of experience as a benefits account manager, client services analyst and most recently as a classroom assistant. Known for adaptability and creativity. Proven ability to manage multiple priorities, foster positive relationships and deliver high quality service. Eager to leverage these skills in a dynamic business environment, driving client satisfaction and business growth.
Overview
27
27
years of professional experience
Work History
Classroom Assistant
Benjamin Franklin Classical Charter Public School
2019.08 - Current
- Assist teachers with classroom management by enforcing rules and giving instructions to students, resulting in a more focused and positive learning environment.
- Provide students with one-on-one support so they can develop a deeper understanding of curriculum concepts.
- Aid students in small groups, reinforcing material taught by the teacher.
- Support students with special needs, ensuring their full participation in classroom activities.
- Establish positive relationships with students fostering their emotional well-being while promoting a safe and nurturing classroom atmosphere.
- Maintain open communication channels between teachers and administrators to address concerns regarding student performance and/or classroom operations.
- Provide feedback on and document student performance, helping teachers identify areas for improvement.
- Contribute to parent-teacher conferences by providing insights on individual student progress and achievements.
- Aid teachers in grading classwork and provide constructive criticism on students' work.
- Offer support during standardized testing periods by proctoring exams for students who need extra guidance.
- Manage attendance records, ensuring accurate documentation of each student's presence or absence from school.
- Participate actively in professional development workshops to keep abreast of new teaching strategies and to boost skills.
- Copy, collate and staple packets of worksheets and other instructional materials.
- Organize and maintain classroom materials and equipment.
Senior Client Services Analyst
Ingenix Employer Group
2001.09 - 2006.05
- Collaborated with cross-functional teams to develop comprehensive solutions for clients' business needs.
- Supported new product launches by coordinating training sessions for the client services team. Specifically trained customers to use Parallax I, a Benefits Consulting Analytic tool.
- Developed and implemented project timelines.
- Contributed to business development efforts by participating in sales presentations.
- Managed multiple accounts, ensuring timely delivery of services.
- Enhanced client satisfaction by resolving service issues, assisting with healthcare related data investigations and providing prompt responses to inquiries.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Mentored and trained new account analysts, facilitating their professional growth through hands-on coaching and guidance.
Group Insurance Account Manager
Corporate Benefits, Inc.
1999.07 - 2001.09
- Handled RFP (Request for Proposal) process for potential, new and existing clients.
- Assisted clients with the renewal process and negotiated favorable terms with insurance carriers, vendors and third party administrators (TPAs) on their behalf to secure competitive pricing and comprehensive coverage options.
- Increased revenue through internal sales of additional benefits (cross-selling) to existing clients.
- Facilitated regular client review meetings to discuss policy updates, changes in needs or circumstances, and any additional coverage requirements.
- Monitored industry trends and regulatory changes to stay current on best practices and provide informed recommendations to clients.
- Responsible for organizing and overseeing the implementation of new business.
- Authored/created benefit communication pieces for distribution and presentation at employee benefits meetings.
- Hosted client employee benefits meetings and provided employee benefits education.
- Investigated and resolved employee benefit issues.
Employee Benefits Account Manager
J. Smith Lanier & Co.
1997.08 - 1999.07
- Enhanced client satisfaction by addressing and resolving employee benefits issues promptly and professionally.
- Tracked all aspects of client renewals.
- Supported sales staff through data collection and analytics and aided in proposal preparation for existing and potential clients.
- Conducted regular account reviews to evaluate the effectiveness of benefit plans and recommend improvements.
- Managed account implementation processes, ensuring a smooth transition for new clients.
- Promoted client employee benefits plans through comprehensive training meetings.
- Assisted with client employee benefit plans and communication pieces.
- Developed strong relationships with clients by providing consistent communication and support.
- Acted as a liaison between insurance carriers and clients to improve customer satisfaction.
- Trained and managed new team employees.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT12.1993
Skills
- Client Relationship Management
- Team Collaboration
- Communication & Interpersonal Skills
- Conflict Resolution
- Organizational & Planning Skills
- Problem Solving
- Time Management
- Multi-Tasking
- Attention to Detail
- Strong Work Ethic
- Vendor Relations
- Small Group Instruction
Timeline
Classroom Assistant
Benjamin Franklin Classical Charter Public School
2019.08 - Current
Senior Client Services Analyst
Ingenix Employer Group
2001.09 - 2006.05
Group Insurance Account Manager
Corporate Benefits, Inc.
1999.07 - 2001.09
Employee Benefits Account Manager
J. Smith Lanier & Co.
1997.08 - 1999.07
Bachelor of Arts - Psychology
University of Connecticut
Similar Profiles
Robert AfonsoRobert Afonso
Middle School Mathematics Teacher at Benjamin Franklin Classical Charter Public SchoolMiddle School Mathematics Teacher at Benjamin Franklin Classical Charter Public School
Sarah RoySarah Roy
Kindergarten Teacher at Benjamin Franklin Charter SchoolKindergarten Teacher at Benjamin Franklin Charter School
David W. FarnsworthDavid W. Farnsworth
Executive Director, EVP at Benjamin Franklin Charter SchoolExecutive Director, EVP at Benjamin Franklin Charter School