Alyson Duchak
Franklin,MA
Summary
Motivated and dynamic professional with a strong background in education looking to transition from education back into the business sector. Talent for navigating challenges with a proactive approach to new tasks. Possessing excellent communication, organizational and problem-solving skills honed through years of experience as a benefits account manager, client services analyst and most recently as a classroom assistant. Known for adaptability and creativity. Proven ability to manage multiple priorities, foster positive relationships and deliver high quality service. Eager to leverage these skills in a dynamic business environment, driving client satisfaction and business growth.
Overview
27
27
years of professional experience
Work History
Classroom Assistant
Benjamin Franklin Classical Charter Public School
Franklin, MA
08.2019 - Current
- Assist teachers with classroom management by enforcing rules and giving instructions to students, resulting in a more focused and positive learning environment.
- Provide students with one-on-one support so they can develop a deeper understanding of curriculum concepts.
- Aid students in small groups, reinforcing material taught by the teacher.
- Support students with special needs, ensuring their full participation in classroom activities.
- Establish positive relationships with students fostering their emotional well-being while promoting a safe and nurturing classroom atmosphere.
- Maintain open communication channels between teachers and administrators to address concerns regarding student performance and/or classroom operations.
- Provide feedback on and document student performance, helping teachers identify areas for improvement.
- Contribute to parent-teacher conferences by providing insights on individual student progress and achievements.
- Aid teachers in grading classwork and provide constructive criticism on students' work.
- Offer support during standardized testing periods by proctoring exams for students who need extra guidance.
- Manage attendance records, ensuring accurate documentation of each student's presence or absence from school.
- Participate actively in professional development workshops to keep abreast of new teaching strategies and to boost skills.
- Copy, collate and staple packets of worksheets and other instructional materials.
- Organize and maintain classroom materials and equipment.
Senior Client Services Analyst
Ingenix Employer Group
New Haven, CT & Rocky Hill, CT
09.2001 - 05.2006
- Collaborated with cross-functional teams to develop comprehensive solutions for clients' business needs.
- Supported new product launches by coordinating training sessions for the client services team. Specifically trained customers to use Parallax I, a Benefits Consulting Analytic tool.
- Developed and implemented project timelines.
- Contributed to business development efforts by participating in sales presentations.
- Managed multiple accounts, ensuring timely delivery of services.
- Enhanced client satisfaction by resolving service issues, assisting with healthcare related data investigations and providing prompt responses to inquiries.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Mentored and trained new account analysts, facilitating their professional growth through hands-on coaching and guidance.
Group Insurance Account Manager
Corporate Benefits, Inc.
Greenville, SC
07.1999 - 09.2001
- Handled RFP (Request for Proposal) process for potential, new and existing clients.
- Assisted clients with the renewal process and negotiated favorable terms with insurance carriers, vendors and third party administrators (TPAs) on their behalf to secure competitive pricing and comprehensive coverage options.
- Increased revenue through internal sales of additional benefits (cross-selling) to existing clients.
- Facilitated regular client review meetings to discuss policy updates, changes in needs or circumstances, and any additional coverage requirements.
- Monitored industry trends and regulatory changes to stay current on best practices and provide informed recommendations to clients.
- Responsible for organizing and overseeing the implementation of new business.
- Authored/created benefit communication pieces for distribution and presentation at employee benefits meetings.
- Hosted client employee benefits meetings and provided employee benefits education.
- Investigated and resolved employee benefit issues.
Employee Benefits Account Manager
J. Smith Lanier & Co.
Duluth, GA
08.1997 - 07.1999
- Enhanced client satisfaction by addressing and resolving employee benefits issues promptly and professionally.
- Tracked all aspects of client renewals.
- Supported sales staff through data collection and analytics and aided in proposal preparation for existing and potential clients.
- Conducted regular account reviews to evaluate the effectiveness of benefit plans and recommend improvements.
- Managed account implementation processes, ensuring a smooth transition for new clients.
- Promoted client employee benefits plans through comprehensive training meetings.
- Assisted with client employee benefit plans and communication pieces.
- Developed strong relationships with clients by providing consistent communication and support.
- Acted as a liaison between insurance carriers and clients to improve customer satisfaction.
- Trained and managed new team employees.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT12.1993
Skills
- Client Relationship Management
- Team Collaboration
- Communication & Interpersonal Skills
- Conflict Resolution
- Organizational & Planning Skills
- Problem Solving
- Time Management
- Multi-Tasking
- Attention to Detail
- Strong Work Ethic
- Vendor Relations
- Small Group Instruction
Timeline
Classroom Assistant
Benjamin Franklin Classical Charter Public School
08.2019 - Current
Senior Client Services Analyst
Ingenix Employer Group
09.2001 - 05.2006
Group Insurance Account Manager
Corporate Benefits, Inc.
07.1999 - 09.2001
Employee Benefits Account Manager
J. Smith Lanier & Co.
08.1997 - 07.1999
Bachelor of Arts - Psychology
University of Connecticut