Summary
Overview
Work History
Education
Skills
Timeline
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Alyson Ferguson

Paris,TENNESSEE

Summary

Legal assistant with extensive experience at Charles L Hicks Law Firm, specializing in legal research and client communication. Achievements include improved client satisfaction through effective case management and strong attention to detail. Skilled in Microsoft Office and conflict resolution, contributing to seamless operations and positive client interactions.

Overview

4
4
years of professional experience

Work History

Legal Assistant

Charles L Hicks Law Firm
02.2025 - Current
  • Conducted legal research to support case preparation and documentation.
  • Assisted in drafting and formatting legal documents for attorney review.
  • Organized and maintained client files, ensuring easy access to information.
  • Coordinated schedules for client meetings and court appearances effectively.
  • Managed communication between clients, attorneys, and court personnel efficiently.
  • Entered data into case management software to track case status accurately.
  • Prepared trial exhibits and supporting materials for attorney use during hearings.
  • Developed understanding of legal terminology and procedures through hands-on experience.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Created weekly, monthly, and quarterly expense reports.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Front Desk Receptionist

Griffey Clinic
12.2022 - 01.2025
  • Greeted and assisted patients, ensuring a welcoming environment at reception area.
  • Managed appointment scheduling, optimizing clinic calendar for efficiency.
  • Handled patient inquiries via phone and in-person, providing accurate information and support.
  • Maintained organized patient records, ensuring compliance with privacy regulations.
  • Processed insurance information and payments accurately to facilitate smooth transactions.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Greeted visitors warmly, creating positive first impression of organization.

Front Desk Receptionist

The Boardwalk
10.2021 - 12.2022
  • Implemented new check-in procedures, enhancing overall patient experience and satisfaction.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled patient inquiries via phone and in-person, providing accurate information and support.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

High School Diploma -

Henry County Online School
Paris, TN

Skills

  • Fast learner
  • Scheduling/Planning
  • Microsoft office
  • File organization
  • Calendar management
  • Client communication
  • Legal research
  • Office management
  • Exceptional telephone etiquette
  • Client service and support
  • Correspondence
  • Customer relationship management
  • Legal terminology
  • Billing statements
  • Client billing
  • Work prioritization
  • Deadline monitoring
  • Legal correspondence
  • Conflict resolution

Timeline

Legal Assistant

Charles L Hicks Law Firm
02.2025 - Current

Front Desk Receptionist

Griffey Clinic
12.2022 - 01.2025

Front Desk Receptionist

The Boardwalk
10.2021 - 12.2022

High School Diploma -

Henry County Online School

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