Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Alyson Getty

Millington,MD

Summary

Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business partners.

Overview

6
6
years of professional experience

Work History

Program Coordinator

First State Residential Living
12.2021 - Current
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Conducted performance evaluations of employees, providing constructive feedback aimed at professional growth and development.
  • Developed strong rapport with clients and their families by maintaining an open-door policy, fostering trust and positive relationships built on mutual respect.
  • Managed payroll processing accurately, ensuring timely compensation for all employees.
  • Continuously monitored regulatory changes within the industry to ensure the residential program remained compliant with state and federal requirements.
  • Implemented crisis intervention strategies to mitigate conflicts or challenging behaviors while preserving a safe and nurturing living environment for all residents.
  • Collaborated with interdisciplinary teams to develop comprehensive case management plans, ensuring clients received appropriate support and resources.
  • Increased staff efficiency by creating an organized and structured shift schedule, resulting in improved service delivery.
  • Managed budgets for residential programs, optimizing resource allocation while maintaining high-quality services.
  • Facilitated staff training sessions that increased team knowledge in essential areas such as crisis intervention, behavioral management, and therapeutic techniques.
  • Upheld strict confidentiality protocols regarding client information and records per HIPAA guidelines to ensure privacy protection.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Designed program implementation and maintenance plan.
  • Served as a liaison between the residential program and external agencies, ensuring seamless coordination of services for clients.
  • Worked closely with human resources to recruit top talent for open positions.
  • Collaborated with Human Resources to onboard new employees, including scheduling interviews, and preparing orientation materials.

Business Development Associate

Interim Healthcare of Delaware
09.2019 - 12.2021
  • Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Participated in industry conferences and events to network with potential partners, strengthening brand visibility in target markets.
  • Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
  • Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
  • Implemented sales strategies targeting specific industries or regions, leading to increased market share in key areas.
  • Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.
  • Communicated with local organizations to build networks and develop leads.
  • Supported long-term business growth by assisting in the development of new scaffolding solutions that met changing industry demands and regulations.
  • Prepared thorough reports on market trends and competitor analysis, aiding in the development of effective business strategies.

Patient Access Specialist Intern

Alfred I. DuPont Hospital for Children
01.2019 - 07.2019
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Partnered with billing teams identifying areas of improvement within the department reducing total outstanding balances.
  • Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
  • Resolved patient billing issues in line with established guidelines.

Education

Bachelor of Science - Business Administration

Wilmington University
New Castle, DE
12.2022

High School Diploma -

Bohemia Manor High School
Chesapeake City, MD
06.2016

Skills

  • Project Coordination
  • Expense Tracking
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Program Coordinator

First State Residential Living
12.2021 - Current

Business Development Associate

Interim Healthcare of Delaware
09.2019 - 12.2021

Patient Access Specialist Intern

Alfred I. DuPont Hospital for Children
01.2019 - 07.2019

Bachelor of Science - Business Administration

Wilmington University

High School Diploma -

Bohemia Manor High School

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Alyson Getty