Alyson Groetken
Janesville
Summary
Board Certified and State Licensed Pharmacy Technician that is very knowledgeable with the ForwardHealth Portal and STAT PA Line. Excited to expand on my knowledge and assist patients with getting the care they deserve. I all I ask for is the opportunity.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Janesville
09.2022 - Current
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Handled insurance claims and resolved billing issues for patients and healthcare providers.
- Ensured cleanliness and organization of pharmacy workspaces for safe operations.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Participated in continuing education programs designed to enhance job knowledge.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Resolved billing issues with insurance companies or other third-party payers.
- Coordinated with healthcare providers to clarify prescription orders.
- Developed and maintained positive relationships with patients and healthcare providers.
- Processed prior authorization requests efficiently and accurately.
- Communicated with healthcare providers to gather necessary documentation.
- Utilized electronic health record systems for tracking authorizations.
- Collaborated with insurance companies to resolve authorization issues.
- Made outbound calls to insurance companies, patients, and physicians to perform eligibility checks for patients.
- Notified ordering providers of denied authorizations.
- Educated customers about the prior authorization process including applicable deadlines.
- Trained new staff on prior authorization procedures and company policies.
Train Operator
Denver Transit Operators
Janesville
09.2021 - 07.2022
- Monitored passenger safety and provided assistance during boarding and disembarking.
- Communicated with dispatch to report delays and coordinate service adjustments.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Responded promptly to emergencies, initiating proper protocols and procedures.
- Inspected tracks for debris or other obstructions prior to departure from each station stop.
- Assisted in coupling multiple cars together as well as uncoupling them when necessary.
- Checked signals before departing from each station stop ensuring compliance with signal rules and regulations.
Commerical Jet Refuler
Menzies Aviation
Denver
04.2021 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
Education
Associate of Science - Certified Pharmacy Technician Program
Front Range Community College
Westminster, CO 08.2008 - 05.2010
Skills
- Training staff
- Billing resolution
- Prior authorization
- Customer relationship management
- Workflow management
- Patient education
- Effective communication
- Problem solving
- Attention to detail
- Pharmacy operations
Certification
- PTCB Certified
- Wisconsin State Licensed Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
09.2022 - Current
Train Operator
Denver Transit Operators
09.2021 - 07.2022
Commerical Jet Refuler
Menzies Aviation
04.2021 - 08.2021
Associate of Science - Certified Pharmacy Technician Program
Front Range Community College
08.2008 - 05.2010