Alyson Hall
Leonard,TX
Summary
Recent college graduate with a special focus in criminology, victimology, and the court systems, seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offering 3 years experience in office management and special events, and over 6 years of experience in customer service.
Overview
6
6
years of professional experience
Work History
Horse Show Office Assistant
Self-employed
11.2021 - Current
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, receiving payments, posting charges and applying credits to accounts, and balancing invoices and show income.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as filing, copying, verifying information, and posting important communications.
- Input data into spreadsheets and databases.
- Interacted with customers by phone, email, or in-person to provide information.
- Contributed to positive work environment by fostering open communication among colleagues.
- Deescalated tense customer situations in professional manner.
- Increased customer satisfaction by providing professional and courteous front desk support.
Special Events Intern
Pinto Horse Association
06.2021 - Current
- Supported events execution and venue set up and tear down at Pinto World Show, Color Breed Congress, and Pinto Annual Convention.
- Implemented effective time-management strategies enabling timely completion of all assigned tasks leading up to all special events.
- Supported team members during live-events troubleshooting any unforeseen challenges resulting in minimal disruptions.
- Improved attendee satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Contributed to post-event analysis, identifying areas of improvement for future endeavors.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Sorted and Organized awards based on type, event, location, placings, and days to be distributed among different arenas daily.
- Maintained inventory required throughout show, including performing final inventory counts of all items remaining.
- Maintained Judge and staff hospitality suites by purchasing, organizing, and keeping stocked items needed by each group in timely manner.
- Coordinated transportation and organization of all special and high point awards
- Supported staff in presentation of all high points and other award ceremonies.
- Assisted in mapping out and placement of vendor booths as well as directing vendors to appropriate areas.
Assistant Barn Manager
Robin Chance Show Horses
11.2019 - 05.2021
- Monitored overall health and well-being of over 30 horses, paying attention to and addressing any signs of concern.
- Collaborated with trainer to keep over 30 horses properly medicated and treated.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Provided hands-on assistance during horse births, aiding in successful foal deliveries.
- Mentored junior team members through hands-on training sessions demonstrating exemplary equine handling skills.
- Fostered strong relationships with clients through excellent customer service experiences regarding boarding services or equine care concerns.
- Enhanced communication between barn staff and management through regular meetings, updates, and timely reports on facility conditions.
- Collaborated with trainer to organize, pack, and prepare horse trailer for all trips.
- Maintained safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Supported overall mission of barn by working collaboratively with management and staff to create environment that prioritized horse health, safety, and wellbeing.
- Fed and watered over 30 horses according to strict feeding schedules and dietary needs.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Collaborated with trainer to have horses prepped and ready for their daily training rides in timely and organized manner.
- Greeted and assisted clients as needed by trainer.
Sales Associate
Boot Barn
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Volunteer
SIRE
01.2018 - 05.2018
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Exhibited excellent communications and customer service relations skills.
- Gained knowledge and experience working with children in therapeutic settings.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX05.2024
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Administrative Support
- Invoice Processing
Timeline
Horse Show Office Assistant
Self-employed
11.2021 - Current
Special Events Intern
Pinto Horse Association
06.2021 - Current
Assistant Barn Manager
Robin Chance Show Horses
11.2019 - 05.2021
Sales Associate
Boot Barn
10.2018 - 01.2019
Volunteer
SIRE
01.2018 - 05.2018
Bachelor of Science - Criminal Justice
Sam Houston State University