Alyson Hamby
Andrews,NC
Summary
Adept at enhancing patient satisfaction and streamlining pre-authorization processes. I excel in customer service and HIPAA compliance. My proactive approach in financial assistance and conflict resolution has fostered significant improvements in patient care and administrative efficiency. With a talent for electronic health records and empathetic communication, I strive for positive outcomes in healthcare settings.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Erlanger Western Carolina Hospital
11.2021 - 03.2024
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Nurtured relationships with referring providers to maintain continuity of care for patients transitioning between services.
- Fostered a culture of professionalism within the department, ensuring consistent adherence to established guidelines and policies.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Often asked to attend the interview process with potential new hires.
- Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
- Supported hospital charity programs by screening eligible patients for financial assistance options, assisting patients with financial applications.
- Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
Director of Social Services
Valley View Care Center
02.2018 - 11.2021
- Updated resident documentation for accurate, compliant and current records.
- Developed and maintained strong relationships with community resources for successful referrals.
- Helped resident develop new coping mechanisms and techniques to drive behavior modification.
- Advocated for resident'' rights, navigating complex systems to secure necessary resources and benefits.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Helped residents with recognizing and managing mental health concerns through evidence-based interventions.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Increased resident engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Monitored progress and adapted treatment plans to meet changing needs.
- Supported resident and families with empathy and compassion during difficult times.
- Improved resident well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Administered assessments to identify needs and establish treatment plans.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Evaluated social, emotional and psychological needs to create treatment plans.
- Collaborated with other professionals to plan and coordinate care for each resident to ensure their needs are met.
- Assisted in developing and setting realistic goals to promote positive change.
- Maintained regular contact with clients by calling and visiting resident' homes.
- Interviewed resident, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Assisted clients in navigating the legal system, attending court hearings as needed and providing support throughout the process.
- Conducted home visits prior to resident discharge to assess living environment and facilitate access to necessary resources.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Supervised new hires or junior staff members, providing direction on best practices in social work and contributing to their professional growth.
- Assisted residents with navigating and accessing social services such as housing and medical care prior to discharge from facility.
- De-escalated stressful situations through individual and family crisis interventions.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Receptionist
Valley View Care Center
11.2017 - 02.2018
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Adhered to strict HIPAA guidelines to protect resident privacy.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed clerical duties and tasks for clinic administration.
- Helped residents/families complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Fielded concerns surrounding resident and care, liaising between physician, resident and staff.
- Verified and updated demographic and other personal information for residents with respect to personal boundaries when asking for important details.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Enhanced comfort by providing compassionate care and addressing individual needs.
- Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
- Contributed to a positive working environment through effective teamwork and collaboration with colleagues across various departments.
- Participated in ongoing training programs to stay current on industry best practices, enhancing care delivery for nursing home residents.
- Provided end-of-life care, offering comfort and support for resident and their families during difficult times.
- Facilitated recreational activities for residents, fostering socialization and mental stimulation.
- Demonstrated strong time management skills while attending multiple patient needs simultaneously during busy shifts.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Maintained confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.
- Improved resident quality of life by creating personalized care plans tailored to their specific needs.
- Responded to requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different resident-facing areas.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 76 residents under long-term care.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Master of Arts - Cosmetology
Tri County Community College
Murphy, NC01-2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Medical insurance
- Conflict resolution
- Verbal and written communication
- Phone etiquette
- Electronic health records
- Patient follow-up
- Appointment reminders
- Financial needs determination
- Appointment confirmation
- Telehealth support
- Problem-solving
Timeline
Patient Service Representative
Erlanger Western Carolina Hospital
11.2021 - 03.2024
Director of Social Services
Valley View Care Center
02.2018 - 11.2021
Receptionist
Valley View Care Center
11.2017 - 02.2018
Master of Arts - Cosmetology
Tri County Community College
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