Alyson Hanks
Mcloud,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Mail Clerk
Oklahoma Farm Bureau
08.2023 - Current
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Reduced wait times for callers by promptly answering and managing a high volume of incoming calls.
- Maintained a professional demeanor, handling sensitive information and confidential conversations discreetly.
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
Assistant Teacher
CDC South - Tinker AFB
08.2021 - 08.2023
- Improved student engagement by incorporating interactive activities and hands-on learning experiences in lesson plans.
- Enhanced classroom management skills, creating a positive learning environment for students.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Maintained accurate records of each student''s progress, sharing updates with parents during conferences.
- Collaborated with fellow teachers to develop strategies for promoting inclusive educational practices within the classroom.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Increased parent involvement through regular communication about their child''s achievements and areas needing improvement.
- Assisted in implementation of new learning tools, systems and materials for all 12 of the children that were on my class roll.
Teacher
Life Christian Academy
02.2020 - 08.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Cashier
Oklahoma Motor Credit
02.2019 - 07.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
Housekeeper
Southridge Assisted Living
08.2018 - 07.2019
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Live-Out Nanny
Dr. Alex Frank
09.2017 - 01.2018
- Enhanced children's emotional well-being by implementing age-appropriate activities and routines.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Cultivated strong relationships with parents, ensuring open communication regarding the children's progress and needs.
- Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
Daycare Assistant Teacher
Harrah Early Learning Center
05.2017 - 09.2017
- Enhanced learning environment by creating and implementing age-appropriate lesson plans and activities.
- Boosted children''s social skills development through group play, interactive games, and role-playing activities.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
Debt Collector
Account Management Resources
09.2016 - 05.2017
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Assistant Teacher
Harrah Early Learning Center
09.2014 - 09.2016
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Engaged with children on individual basis to build positive relationships and promote learning.
Education
High School Diploma -
Mcloud High School
Mcloud, OK05.2015
Skills
- Data Entry
- Time Management
- Multi-Line Telephone Systems
- Microsoft Office
- Microsoft Excel
- 10 Key
- Production Goal Setting
- Customer Service
- Problem-Solving Skills
- Microsoft Excel
- 10 Key
Timeline
Mail Clerk
Oklahoma Farm Bureau
08.2023 - Current
Assistant Teacher
CDC South - Tinker AFB
08.2021 - 08.2023
Teacher
Life Christian Academy
02.2020 - 08.2021
Cashier
Oklahoma Motor Credit
02.2019 - 07.2019
Housekeeper
Southridge Assisted Living
08.2018 - 07.2019
Live-Out Nanny
Dr. Alex Frank
09.2017 - 01.2018
Daycare Assistant Teacher
Harrah Early Learning Center
05.2017 - 09.2017
Debt Collector
Account Management Resources
09.2016 - 05.2017
Assistant Teacher
Harrah Early Learning Center
09.2014 - 09.2016
High School Diploma -
Mcloud High School
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