Alyson Hogan
Summary
Experienced professional with a proven track record in Patient interactions and service solutions. Proficient in conflict resolution, communication, and problem-solving to ensure Patient satisfaction and loyalty. Adept at collaborating with teams, adapting to changing needs, and consistently achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Lead Patient Access Associate
Baptist Health South Florida South Florida
12.2024 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
Patient Access Associate II
Baptist Health South Florida
12.2023 - 12.2024
- Handle high-volume patient scheduling, registration, insurance verification, and authorization for physical therapy and diagnostic services.
- Cross-trained across departments to ensure workflow flexibility and continuity of care.
- Serve as a mentor to new associates, promoting quality standards and team efficiency.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
Patient Financial Representative
Baptist Health South Florida
02.2023 - 12.2023
- Delivered exceptional front-desk service, verifying insurance coverage, collecting copays, and ensuring HIPAA compliance.
- Supported revenue cycle operations through accurate data entry and documentation.
- Collaborated with multidisciplinary teams to support smooth patient intake.
Customer Service Representative
LeafGuard Gutters
01.2021 - 01.2023
- Managed customer inquiries, scheduling, and conflict resolution in a high-volume call center.
- Maintained strong rapport with clients through proactive and solution-driven communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Public Safety Officer
Nova Southeastern University
01.2019 - 01.2021
- Ensured campus safety and provided customer-focused support during emergencies and special events.
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
Team Lead / Barista
Chartwells Catering Services
01.2018 - 01.2019
- Supervised front-of-house team, maintained inventory, and upheld quality service standards in a fast-paced environment.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
MBA - Healthcare
University of Arizona - Eller College of Management
Tucson, AZ05-2027
Bachelor of Arts - English
University of Central Florida
Orlando, FL12-2023
Associate of Arts - Psychology
Miami Dade College
Miami, FL12-2019
Skills
- Revenue cycle optimization
- Insurance verification expertise
- HIPAA regulations knowledge
- Patient registration management
- Front desk management
- Collaborative coordination
- Exceptional customer service
- Multitasking proficiency
- Cross-functional training
- Demonstrated empathy
- Skilled in resolving conflicts
- Detail-oriented data management
Affiliations
Member, Black Resource Group - Baptist Health South Florida
Timeline
Lead Patient Access Associate
Baptist Health South Florida South Florida
12.2024 - Current
Patient Access Associate II
Baptist Health South Florida
12.2023 - 12.2024
Patient Financial Representative
Baptist Health South Florida
02.2023 - 12.2023
Customer Service Representative
LeafGuard Gutters
01.2021 - 01.2023
Public Safety Officer
Nova Southeastern University
01.2019 - 01.2021
Team Lead / Barista
Chartwells Catering Services
01.2018 - 01.2019
MBA - Healthcare
University of Arizona - Eller College of Management
Bachelor of Arts - English
University of Central Florida
Associate of Arts - Psychology
Miami Dade College
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