Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALYSON INNOCENTI

Cape Coral

Summary

Dynamic Store Manager with a proven track record at Pack and Ship, excelling in customer service and problem-solving. Expert in cash management and team leadership, fostering a positive environment that enhances customer satisfaction. Successfully trained and mentored staff, ensuring efficient store operations and a welcoming atmosphere for all patrons.

Overview

7
7
years of professional experience

Work History

Store Manager

Pack and Ship
03.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Associate

Pack and Ship
02.2021 - 03.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Server

41 Diner
11.2020 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Hogbodys
08.2018 - 11.2020
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Island Coast High School
Cape Coral, FL

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Cash management
  • Shift scheduling
  • Employee training

Timeline

Store Manager

Pack and Ship
03.2022 - Current

Store Associate

Pack and Ship
02.2021 - 03.2022

Server

41 Diner
11.2020 - 02.2021

Server

Hogbodys
08.2018 - 11.2020

Island Coast High School

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