ALYSON KVIZ
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Non-CDL Driver / Education Aid
Douglas County School District
Highlands Ranch, CO
01.2021 - Current
- Conducted pre and post trip inspections of buses and managed transportation for special needs children, ensuring safety and compliance. Coordinated usage of special needs equipment within terminal, facilitating accessibility and support for students. Developed and implemented a student management system, streamlining operations and improving data management for the district.
- Drove school district vehicles along assigned student and activity routes.
- Completed pre-trip inspections and reported maintenance issues promptly.
- Loaded and unloaded supplies, equipment, and student belongings safely.
Photo Enforcement Technician
Aurora Police Department
Aurora, CO
01.2024 - 01.2024
- Traveled to various locations to set up high-speed cameras, ensuring accurate monitoring of traffic violations. Documented and reported infractions of speeding vehicles, contributing to traffic safety enforcement. Testified in court as a witness for significant infractions, supporting legal proceedings and upholding traffic laws.
Tier 1 At Home Technical Advisor
Apple Inc
Parker, CO
01.2014 - 01.2020
- Resolved 40-60 technical issues daily for customers, ensuring prompt assistance and maintaining high customer satisfaction.
- Advised customers on Apple hardware, software, and service options.
- Troubleshot iPhone, Mac, iPad, and Apple Watch issues.
- Guided customers through iOS, macOS, and iCloud setup.
Tier 1 Technical Support Representative
Directv
Englewood, CO
01.2013 - 01.2014
- Managed 40-60 daily calls from customers experiencing technical issues with their systems. Consistently consistently awarded top performance honors along with the rest of my 8 person team.
- Resolved DIRECTV receiver, signal, and remote control issues for customers.
- Guided callers through account access, activation, and service setup steps.
- Documented support cases in DIRECTV CRM and ticketing systems.
Etcher / Laminator
Circuits West Inc
Longmont, CO
01.2012 - 01.2013
- Etched copper on circuit boards to create precise patterns and pressed multiple inner layers of advanced boards to ensure structural integrity.
Retention Specialist
Dish Network
Thornton, CO
01.2008 - 01.2012
- Managed 40-80 daily calls from elevated customers regarding technical, billing, programming, and cancellation issues, ensuring resolution and customer satisfaction. Received top performance honors for contributions to team projects and recognized for unique role in completing special assignments. Acted as one of two advisors addressing online cancellation requests, facilitating efficient resolution for customers.
- Retained DISH TV subscribers by addressing cancellation concerns and service objections.
- Explained programming packages, promotions, and billing details to preserve account relationships.
- Used CRM systems to document customer interactions, notes, and retention offers.
Education
High School Diploma -
Northglenn High School
Northglenn, CO05-2006
Some College (No Degree) - Chemical Engineering
Colorado State University
Fort Collins, COSkills
- Safety compliance
- Clear communication
- Customer support
- Technical troubleshooting
- Operational efficiency
- Attention to detail
- Problem solving
- Task prioritization
- Incident reporting
- Active listening
- Verbal communication
- Conflict management
- Hardware support
- Software configuration
- Remote diagnostics
- Reading comprehension
- Professional courtesy
Certification
- First aid - American red cross
- Crisis Prevention and intervention
Timeline
Photo Enforcement Technician
Aurora Police Department
01.2024 - 01.2024
Non-CDL Driver / Education Aid
Douglas County School District
01.2021 - Current
Tier 1 At Home Technical Advisor
Apple Inc
01.2014 - 01.2020
Tier 1 Technical Support Representative
Directv
01.2013 - 01.2014
Etcher / Laminator
Circuits West Inc
01.2012 - 01.2013
Retention Specialist
Dish Network
01.2008 - 01.2012
High School Diploma -
Northglenn High School
Some College (No Degree) - Chemical Engineering
Colorado State University