
I am a cheerful, friendly and articulate person who stays calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive and clear communication to find win-win solutions. I am a forward thinking professional with deep understanding of resolving customer problems with efficiency and civility. I am accustomed to fastpaced environments and quickly and effectively understands documents and resolves customer concerns. I am a motivated student with a passion for acquiring new skills, driven and eager to work hard and grow by learning from experienced professionals, offering strong computer proficiency and excellent communication abilities.
Political Convention Volunteer, Major Political Party, Los Angeles, CA, 05/01/23, Sacramento, CA, 11/01/23,
Registered and checked in guests and proxies for smooth and efficient event management., Provided frontline support by addressing guest inquiries and facilitating information flow., Worked collaboratively with event staff to ensure adherence to convention protocols., Demonstrated strong communication, organizational, and problem-solving skills in a fast-paced environment.
Leadership Development, Title IX Leadership Program, Santa Monica College, Ongoing, 12/01/24, Developing key leadership skills, with a specific focus on safety in the workplace, inclusivity, and managing an equitable environment., Participating in workshops on leadership development, safety protocols, critical thinking, conflict resolution, and effective communication.