Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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ALYSON LOVE

Los Angeles,CA

Summary

I am a cheerful, friendly and articulate person who stays calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive and clear communication to find win-win solutions. I am a forward thinking professional with deep understanding of resolving customer problems with efficiency and civility. I am accustomed to fastpaced environments and quickly and effectively understands documents and resolves customer concerns. I am a motivated student with a passion for acquiring new skills, driven and eager to work hard and grow by learning from experienced professionals, offering strong computer proficiency and excellent communication abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

Harris Farm Markets
Sydney, Australia
05.2018 - 08.2021
  • Pleasantly responded to questions and remedied concerns quickly
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Resolved customer complaints and escalated worsening concerns for remediation
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Helped customers find specific products, answered questions and offered product advice
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions
  • Inspected items for damage and obtained replacements for customers
  • Worked closely with front-end staff to assist customers
  • Increased customer service feedback scores by delivering outstanding service to customers daily
  • Managed cash register operations using POS system and processed sales and returns

Operations Assistant

Virgin Active Moore Park
Sydney, Australia
12.2021 - 02.2022
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Monitored the gym floor to ensure safety regulations were followed by patrons.
  • Routinely inspected equipment for preventive and emergency maintenance needs
  • Followed instructions regarding duties and assignments for facility and machinery maintenance
  • Supervised day-to-day facility operations in accordance with set policies and guidelines
  • Kept watch over swimmers to respond quickly to distress situations
  • Maintained neat and clean pool area and clean water
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Consulted with customers to resolve service and billing issues
  • Handled customer inquiries in person, via telephone, or email.

Education

Legal Studies -

Santa Monica College
Santa Monica, CA
06.2025

GED -

California General Educational Development
06.2024

Cert III: Business Administration -

WAYS
Bondi
07.2021

High School Diploma -

Alexandria Park Community School
Alexandria, NSW
03.2021

Skills

  • Customer Service
  • High-energy attitude
  • Verbal Communication
  • Greeting and Seating Clients
  • Interpersonal Communication
  • Administrative tasks
  • Conflict mediation
  • Conflict resolution
  • Inbound and Outbound Calling
  • Payment processing
  • Customer assistance
  • Analytical
  • Decision-making
  • Cash handling
  • Credit and cash transactions
  • 60 wpm typing Speed
  • Active Listening

Volunteer Experience

Political Convention Volunteer, Major Political Party, Los Angeles, CA, 05/01/23, Sacramento, CA, 11/01/23,

 Registered and checked in guests and proxies for smooth and efficient event management., Provided frontline support by addressing guest inquiries and facilitating information flow., Worked collaboratively with event staff to ensure adherence to convention protocols., Demonstrated strong communication, organizational, and problem-solving skills in a fast-paced environment.

Leadership Development, Title IX Leadership Program, Santa Monica College, Ongoing, 12/01/24, Developing key leadership skills, with a specific focus on safety in the workplace, inclusivity, and managing an equitable environment., Participating in workshops on leadership development, safety protocols, critical thinking, conflict resolution, and effective communication.

Timeline

Operations Assistant

Virgin Active Moore Park
12.2021 - 02.2022

Customer Service Assistant

Harris Farm Markets
05.2018 - 08.2021

Legal Studies -

Santa Monica College

GED -

California General Educational Development

Cert III: Business Administration -

WAYS

High School Diploma -

Alexandria Park Community School
ALYSON LOVE