Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Hi, I’m
Alyson Maninger
Olathe,United States
Summary
Overview
11
years of professional experience
1
Certification
Work History
The Home Depot
Customer Experience Manager
03.2023 - Current
Job overview
- Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Facilitated onboarding sessions and on-the-job training for over 20 new hires, bolstering associates job position knowledge and skillset.
- Monitored and handled over 30 associate claims involving performance-based and harassment incidents.
- Briefed over 50 new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with over 30 managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Motivated over 100 associates through special events, incentive programs and constructive feedback.
- Developed over 50 new associates and on-going performance assessment of over 100 current associates.
- Supervised daily operations and sales functions of over 10 departments to maximize revenue, customer satisfaction and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Handled all complaints requiring managerial intervention during morning shifts, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
The Home Depot
Department Supervisor & Associate
02.2012 - 03.2023
Job overview
- Maintained stock of items, cleanliness, organization and provided excellent customer service in over 10 retail departments.
- Promoted to Supervisor in 2017
- Oversaw daily operational performance of Operations, Merchandising, and Specialty teams consisting of over 30 associates per each area.
- Oversaw associate performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached associates and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed multiple teams of over 20 associates, delegated tasks and held each employee accountable for completing assignments.
- Trained over 50 new associates and new salaried management on overall company and department specific policies and procedures.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Handled cash register, returns and refunds.
Education
The University of KansasLawrence, KS
Bachelor of Arts from Women Gender & Sexuality Studies
05.2023
University Overview
- Capstone Project: [Project Name], [Your Role and Brief Project Description]
- Research Project: [Project Name], [Project Results Statement]
Johnson County Community CollegeOverland Park, KS
Associate of Arts from General Studies
12.2019
University Overview
Skills
- Maintaining Clean Work Areas
- Policy Investigations
- Training Programs
- Promotions Programs
- Conflict Resolution Techniques
- Team Leadership
- Verbal and Written Communication
- Managing Career Progression
- Complex Problem-Solving
- Issue and Conflict Resolution
- Strategic Planning
Certification
SQL
Tableau
DEI
Volunteer
Volunteer
Hurricane Harvey 2017 clean up
ARG LGBTQ+
Team Depot
Timeline
Customer Experience Manager
The Home Depot
03.2023 - Current
Department Supervisor & Associate
The Home Depot
02.2012 - 03.2023
The University of Kansas
Bachelor of Arts from Women Gender & Sexuality Studies
Johnson County Community College
Associate of Arts from General Studies
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