Alyson McClure
Ulysses,KS
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Enthusiastic cashier and stocker with 3 years of grocery experience. Guides customers to excellent shopping experience through product expertise and vigilant display maintenance. Outgoing worker finding joy in customer service. Reliable and upbeat hostess and pharmacy clerk successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Grocery Team Member
David & Louise
02.2021 - 06.2024
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Assisted in inventory management for optimal product availability and reduced waste.
- Ensured timely completion of orders by coordinating with other departments for efficient fulfillment processes.
Pharmacy Cashier
Marley & Bryan
02.2024 - 05.2024
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Performed price checks for customers quickly, instilling confidence in the store''s pricing policies while fostering trust relationships between shoppers and business operations.
Restaurant Hostess
Warren & Angie
02.2024 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Logan High School
Logan, NM06.2024
Skills
- Store maintenance
- Stock management
- Cleanliness and hygiene
- Shelf Stocking
- Price Tagging
- Maintaining displays
- Product Rotation
- Customer Service
- Excellent Communication
- Teamwork and Collaboration
- Safety standards
- Customer service-focused
- Product displays
- Fixing displays
- Cleanliness and sanitation
- Restocking produce
- HIPAA Regulations
- Maintaining cleanliness
- Organization and prioritization
- Cash handling expertise
- Strong multitasking
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Pharmacy Cashier
Marley & Bryan
02.2024 - 05.2024
Restaurant Hostess
Warren & Angie
02.2024 - 05.2024
Grocery Team Member
David & Louise
02.2021 - 06.2024
High School Diploma -
Logan High School