Alyson McMillen
Tucson,AZ
Summary
Reliable and punctual college student able to handle fast-paced, hands-on work. Proven willingness to take on any task to support the team and help the business succeed. Offer strong customer service, efficiency, and dependable abilities.
Overview
4
4
years of professional experience
Work History
Sales Associate Team Leader
University Of Arizona Bookstores
Tucson, AZ
01.2021 - Current
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
Supermarket Clerk
Hy-Vee Grocery
Keokuk, IA
03.2020 - 07.2020
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
Medical Office Receptionist
James Healthcare
Keokuk, IA
01.2020 - 07.2020
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Welcomed [Number] patients and visitors per day via telephone and in person.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained records by recording, obtaining and updating personal and financial information.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Movie Theatre Hostess
Eisentraut Theatres
Keokuk, IA
12.2017 - 03.2020
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Communicated building deficiencies, security concerns or safety issues to supervisor.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Bachelor of Science - Public Health - Global Emphasis
University of Arizona
Tucson, AZ05.2024
High School Diploma -
Warsaw High School
Warsaw, IL05.2020
Skills
- Data Recording
- Materials Organization
- Information Confidentiality
- Customer Satisfaction
- Critical Thinking
- Computer Proficiency
- Visitor and Customer Relations
- Patient Recordkeeping
- Security Awareness
- Excellent Written and Verbal Communication
Timeline
Sales Associate Team Leader
University Of Arizona Bookstores
01.2021 - Current
Supermarket Clerk
Hy-Vee Grocery
03.2020 - 07.2020
Medical Office Receptionist
James Healthcare
01.2020 - 07.2020
Movie Theatre Hostess
Eisentraut Theatres
12.2017 - 03.2020
Bachelor of Science - Public Health - Global Emphasis
University of Arizona
High School Diploma -
Warsaw High School
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