Alyson M. Ryan
Quincy,MA
Summary
Dynamic healthcare leader with over 15 years of experience in operations management, patient safety, and process improvement. Proven ability to drive organizational growth, optimize quality outcomes, and ensure compliance with regulatory standards, including Joint Commission surveys. Expertise in financial management, strategic planning, team leadership, and cross-functional collaboration. Adept at managing complex projects, leading diverse teams, and implementing best practices to enhance patient care and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Healogics at Carney Hospital
Dorchester, MA
12.2022 - 10.2024
- Led all clinic operations for the Wound and Hyperbaric Oxygen Center, overseeing staff and daily activities
- Identified and implemented process improvements to enhance patient outcomes and streamline clinic workflows
- Managed recruitment, performance evaluations, and ongoing staff development for clinic personnel
- Monitored revenue cycle management, including timely billing, charge reconciliation, and claims management
- Conducted financial analysis and presented P&L reports to senior leadership, addressing variances and developing corrective action plans
- Collaborated with marketing teams to develop and execute strategic initiatives to increase patient referrals and program visibility
- Participated in Joint Commission surveys, ensuring compliance and addressing any non-conformities
- Optimized clinic resource utilization, managing labor and supply costs to improve financial performance
Practice Administrator
Steward Medical Group at Carney Hospital
Dorchester, MA
05.2018 - 11.2022
- Directed operations for multiple specialties, including Cardiology, Pulmonary, Neurology, General Surgery, and more
- Promoted to oversee additional practices, including Family Medicine and ENT, increasing responsibilities across 9 specialty areas
- Managed multi-department budgets, ensuring efficient allocation of resources and alignment with financial goals
- Led efforts in revenue cycle management, processing timely professional and facility billing, claim management, and follow-up
- Developed and maintained provider schedules and on-call rotations for surgical and moonlighting teams
- Administered payroll, CME reimbursement, and provider onboarding, including new hire credentialing
- Reviewed monthly P&L and KPI reports, identifying trends and driving improvements in practice financials
- Addressed patient complaints and concerns, ensuring a high level of patient satisfaction and quality care
- Participated in Joint Commission Surveys and ensured ongoing compliance with hospital policies and regulatory requirements
Practice Manager
Steward Medical Group at Carney Hospital
Dorchester, MA
10.2014 - 05.2018
- Oversaw clinical and administrative operations for 7 specialty practices, managing staff and ensuring smooth daily operations
- Ensured timely and accurate billing submissions, claim resolution, and daily revenue collections
- Assisted in budget preparation and financial reporting, tracking revenue and expenses to meet organizational targets
- Led scheduling, payroll, and performance management for all providers and clinic staff
- Coordinated with union delegates to manage hospital-based personnel matters, ensuring compliance with union agreements
- Implemented departmental policies and procedures to optimize patient care delivery and operational efficiency
Practice Coordinator
Steward Medical Group at Carney Hospital
Dorchester, MA
01.2013 - 10.2014
- Managed day-to-day operations of outpatient clinics, including patient scheduling, billing, and claim management
- Ensured accurate registration, scheduling, and co-payment collection to streamline patient flow and minimize delays
- Coordinated communication between care teams and patients, managing inquiries and resolving concerns promptly
- Oversaw ordering of clinic supplies, maintaining inventory levels and preventing disruptions to clinic operations
Medical Assistant / Medical Secretary
Steward Medical Group at Carney Hospital
Dorchester, MA
06.2010 - 01.2013
- Assisted physicians with minor surgeries, patient testing, and routine procedures, contributing to improved patient outcomes
- Managed administrative tasks, including patient check-ins, referrals, prior authorizations, and billing
- Supported clinical staff in maintaining efficient office operations, ensuring high-quality patient care and adherence to policies
Administrative Assistant – Radiology
Steward Healthcare at Carney Hospital
Dorchester, MA
08.2009 - 06.2010
- Managed department scheduling, leadership calendars, statistics reporting, and CME tracking for radiology providers
- Supported charge entry, reconciliation, and claim management to ensure accurate billing
- Created and implemented monthly call calendars
Education
Bachelor of Science - Business Administration
Eastern Nazarene College
Quincy, MAAssociate of Arts - Business Management
Eastern Nazarene College
Quincy, MASkills
- Operations Management
- Financial Management
- Staff Leadership & Development
- Strategic Planning & Process Improvement
- Regulatory Compliance
- Project Management
- Patient Care & Satisfaction
- Revenue Cycle Management
- Problem-solving abilities
- Budget coordination
- Team building
- Community Outreach
- Marketing & Referral Development
Certification
- Certified Medical Assistant (CMA) – Medical Professional Institute
- Certified Phlebotomist – Medical Professional Institute
- Certified EKG Technician – Medical Professional Institute
Accomplishments
- Led the successful preparation and participation in multiple Joint Commission surveys, ensuring 100% compliance.
- Implemented cost-saving initiatives that reduced supply costs by 15% and improved resource utilization.
- Increased patient referrals by 20% through targeted marketing and strategic outreach efforts.
- Improved clinic revenue performance by optimizing billing practices and reducing claim denials.
- Developed and streamlined provider scheduling, resulting in a 25% improvement in operational efficiency.
Timeline
Program Director
Healogics at Carney Hospital
12.2022 - 10.2024
Practice Administrator
Steward Medical Group at Carney Hospital
05.2018 - 11.2022
Practice Manager
Steward Medical Group at Carney Hospital
10.2014 - 05.2018
Practice Coordinator
Steward Medical Group at Carney Hospital
01.2013 - 10.2014
Medical Assistant / Medical Secretary
Steward Medical Group at Carney Hospital
06.2010 - 01.2013
Administrative Assistant – Radiology
Steward Healthcare at Carney Hospital
08.2009 - 06.2010
Bachelor of Science - Business Administration
Eastern Nazarene College
Associate of Arts - Business Management
Eastern Nazarene College
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