Alyson Nemec
Chalfont,PA
Summary
Dependable Expo/Food runner/Hostess successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Ready to achieve company goals and promote values. Motivated to learn, grow and excel in food service.
Overview
2
2
years of professional experience
Work History
Expo/Food Runner/Hostess
Embers Smokehouse And Tap
01.2023 - Current
- Improved customer satisfaction by promptly delivering food orders and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
Junior Baker
Crumbl Cookies
02.2022 - 01.2023
- Processed customer orders and payment transactions.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored temperatures of ovens, proof boxes and other equipment.
Education
High School Diploma -
Central Bucks South High School
Warrington, PA06.2025
Skills
- Order Verification
- Customer Service
- Teamwork and Collaboration
- Kitchen Communication
- Server Support
- Menu Memorization
- Safe Food Handling
- Cleaning and Sanitizing
- Interpersonal Skills
- Anticipating Customer Needs
- Strong Work Ethic
- Payment Processing
- Reliability
- Positive Attitude
Interests/Clubs
I am a member of the following clubs and sports at CB South: National Honor Society, Titans Connect, Athletes Helping Athletes, Chemistry Club and Lacrosse.
I have been dancing for 12 years (7 years competing or performing for studio company teams). I began theatre at the age of 7 and have performed in approximately 24 musicals. I currently take voice lessons and have been for about 7 years.
I am also a huge Philadelphia Phillies fan and also support the Eagles and Flyers!
Timeline
Expo/Food Runner/Hostess
Embers Smokehouse And Tap
01.2023 - Current
Junior Baker
Crumbl Cookies
02.2022 - 01.2023
High School Diploma -
Central Bucks South High School
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