Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ALYSON NEWTON

HENDERSON,NC

Summary

Hardworking employee brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Dialops
07.2023 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered phone calls and messages for medical facilities, scheduling appointments, and handling patient inquiries.

Patient Care Technician

FRESENIUS KIDNEY CARE
10.2020 - 01.2021
  • Demonstrated knowledge of infection control related to hand washing and universal precautions
  • Maintained chart and filed paperwork, facilitating clerical functions
  • Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
  • Performed hourly rounds and responded promptly to call lights
  • Collected blood samples and body fluids to prepare for diagnostic testing
  • Recorded height and weight of patients
  • Kept patient information confidential to protect organization's value
  • Cleaned and sanitized patient rooms and examination rooms
  • Checked vital signs and recorded intake information to monitor patient stability
  • Adjusted oxygen levels to verify patient comfort
  • Applied clean dressings, slings and support bandages.

Receptionist

BREWER CYCLES INC
03.2017 - 10.2017
  • Received, sorted and forwarded incoming mail and coordinated pick-ups and deliveries of express mail
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Paged individuals when necessary and employees without voicemail
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
  • Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
  • Complied with privacy and confidentiality policies when communicating with callers and guests.

Retail Sales Associate

BELK INC
- 03.2017
  • Used POS system to process sales and refund transactions
  • Assisted with weekly and monthly inventory audits to support store accuracy
  • Located merchandise on racks or shelves and delivered to customers
  • Delivered exceptional customer service to guests.

Cashier

MARKET PLACE CINEMA
03.2015 - 01.2017
  • Provided efficient and courteous service to customers
  • Maintained inventory and store visual presentation to meet customer needs
  • Processed cash, check and credit cards for customer purchases
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Provided product information and resolved concerns to assist customers.

Education

High School Diploma -

Northern Vance High School
Henderson, NC
06.2017

Skills

  • Mail Management
  • Medical Office Administration
  • Records Management
  • Letter Preparation
  • Medical Terminology
  • Insurance Verification
  • Medical Charting
  • HIPAA Compliance
  • Front Desk Operations
  • Documentation

Languages

English

References

References available upon request.

Timeline

Medical Receptionist

Dialops
07.2023 - Current

Patient Care Technician

FRESENIUS KIDNEY CARE
10.2020 - 01.2021

Receptionist

BREWER CYCLES INC
03.2017 - 10.2017

Cashier

MARKET PLACE CINEMA
03.2015 - 01.2017

Retail Sales Associate

BELK INC
- 03.2017

High School Diploma -

Northern Vance High School

Similar Profiles

CREATE PROFILE
ALYSON NEWTON