Alyson Ortiz
Enswell
Jenkintown,PA
10
Years of experience
Experienced and customer-focused hospitality professional with ten years of dedicated service in the industry. Adept at providing exceptional guest experiences through attentive service and effective communication. Skilled in serving, hosting, barista and some bartending with a passion for creating welcoming environments that exceed guest expectations.
Work History
Hostess/Barista
1 Year 4 Months- Greeted and seated guests, ensuring a positive first impression and smooth entry experience.
- Managed reservation system, optimizing table turnover and enhancing customer flow efficiency.
- Collaborated with waitstaff to coordinate service timing, improving overall dining experience for guests.
- Made consistent & delicious drinks with Latte art.
Server/Bartender
2 Years 9 Months- Provide exceptional service to guests in a high-volume Mexican restaurant and bar setting.
- Craft and serve a variety of cocktails, beers, and wines, ensuring quality and consistency.
- Recommend food and beverage pairings to enhance the guest dining experience.
- Maintain cleanliness and organization behind the bar, ensuring a safe and efficient work environment.
- Collaborate with team members to meet service goals and exceed guest satisfaction.
Server Training for Assistant Manager
2 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, prioritizing tasks to enhance service efficiency and timely meal delivery.
- Collaborated with kitchen staff to ensure accuracy of orders and adherence to food safety standards.
- Trained new servers on menu offerings and proper service techniques, promoting team development and consistency.
Server
10 Months- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
Education
High School Diploma - Photography
Skills
Customer Service
Bartending
Food and Beverage Pairing
Reservation Management
Communication
Teamwork
Multitasking
Problem Solving
Timeline
Hostess/Barista
Enswell
01.2025 - 05.2026Read More
Server/Bartender
Lucha Cartel
04.2022 - 01.2025Read More
Server Training for Assistant Manager
Real Food Eatery
11.2019 - 01.2020Read More
Server
Le Meridien
05.2017 - 03.2018Read More
Antonelli Institute
High School Diploma from Photography
Read More