Alyson Pena
Buckeye,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Pharmacy Clerk
Costco
03.2020 - Current
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
Server
Cracker Barrell Old Country Store
08.2016 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Cashier
McDonald's
04.2014 - 07.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Skyview High School
Buckeye, AZ03.2017
Skills
- Processing Payments
- Answering Customer Questions
- Medication Labels
- Records Updating
- Database Software
- Customer Complaint Resolution
- POS System Operation
- Bilingual in Spanish and English
Timeline
Pharmacy Clerk
Costco
03.2020 - Current
Server
Cracker Barrell Old Country Store
08.2016 - 02.2020
Customer Service Cashier
McDonald's
04.2014 - 07.2016
High School Diploma -
Skyview High School