Alyson Pulley
Port Orchard,WA
Summary
Professional adept at leveraging Google BigQuery and SQL to drive data-driven insights. Proven problem solver with expertise in billing processes, customer service and a strong ability to adapt to evolving environments. Committed to continuous learning and applying new skills effectively for enhanced performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shop Owner
Charming Belle Cleaning LLC
Port Orchard, WA
09.2021 - Current
- Processed customer payments and updated billing records.
- Researched and resolved billing issues with customers.
- Investigated customer complaints regarding billing errors or discrepancies.
- Hired, trained, and mentored staff.
- Recognized by clients for providing exceptional customer service.
- Approached customers and engaged in conversation through the use of effective de-escalation, and active listening skills.
- Maintained and updated statistical records, databases, and spreadsheets
- Maintained 90% customer retention rate consistently.
Painter/Sandblaster
Naval Shipyard
Bremerton, WA
07.2020 - 08.2020
- Maintained an active U.S. government security clearance
- Painted walls and other surfaces using traditional and sprayer methods, and worked efficiently to complete jobs within required timeframes on submarines.
- Cleaned up job sites after completion of projects.
- Prepared surfaces for sandblasting by removing rust, dirt, paint, and other debris.
- Established containment barriers around areas where blasting was taking place.
- Loaded sandblasting equipment with abrasives and attached nozzles to hoses to admit compressed air and activate jets.
Sign Maker
Naval Shipyard
Bremerton, WA
03.2020 - 05.2020
- Took orders from government management on signs their team needed, such as hearing protection signs, do not enter signs, etc.
- Collaborated with department heads to design signs for improving existing programs.
- Promoted teamwork among peers through team-building exercises.
Education
Certificate - Data Analytics
GOOGLE Data Analytics
Kitsap County01-2025
Certificate - Veterinary Science
Pima Medical Institute
Seattle, WA07-2018
Skills
- SQL and database knowledge
- Team Leadership
- Business operations
- Sales mastery
- Customer service expertise
- Good Telephone Etiquette
- Teamwork and collaboration
- Google Sheets
- RStudio
- Analytical thinking
- Problem-solving
- Billing and payment
Certification
* Data Analytics Certificate
* Hospitality and Tourism
* Veterinary Assistant
References
References available upon request.
Timeline
Shop Owner
Charming Belle Cleaning LLC
09.2021 - Current
Painter/Sandblaster
Naval Shipyard
07.2020 - 08.2020
Sign Maker
Naval Shipyard
03.2020 - 05.2020
* Data Analytics Certificate
* Hospitality and Tourism
* Veterinary Assistant
Certificate - Data Analytics
GOOGLE Data Analytics
Certificate - Veterinary Science
Pima Medical Institute
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