Alyson Rivera
Daytona Beach,FL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server/Restaurant Floor Manager
Top of Daytona Restaurant
08.2020 - Current
- Planned for, facilitated and motivated sales force to sell more and increase revenue.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Networked new relationships in community to assist reaching revenue goals.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Received over 30 5 star reviews on google for Restaurant in a month to improve reputation.
Restaurant Floor Manager
Mama Foo Foo
08.2023 - 10.2023
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Correctly calculated inventory.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Tracked daily sales transactions and cash banks/money safe, for accurate and updated financial reporting.
- Lowered Labor by 10% by taking on multiple roles to increase restaurant profits.
Food Runner / Server
Norwood’s Restaurant
02.2020 - 08.2021
- Executed restaurant preparation procedures prior to opening
- Ensured food was delivered within appropriate time frame
- Performed clean-as-you-go method to reduce bus times and facilitate customer satisfaction.
- Provided utmost hospitality to customers, even during most demanding times
- Collaborated with other servers during opening / closing / side work.
- Served food and beverages promptly with focused attention to customer needs.
Crew Member / Shift Leader
Firehouse
02.2017 - 10.2018
- Supervised team members and oversaw effective and efficient completion of job duties.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Performed accounting services to ensure accuracy throughout shift; safely deposited earnings.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Science - Business of Supervision And Management
DAYTONA STATE COLLEGE
DeLand, FL05.2022
Associate of Arts -
DAYTONA STATE COLLEGE
DeLand, FL08.2019
Skills
- Guest Engagement
- Staff Management
- Operations Management
- Organization and Prioritization
- Passion for Customer Satisfaction
- Point of Sale (POS) System Operation
- Business Operations Expertise
- Supervisory Skills
- Inventory Control and Record Keeping
- Shift Management
- Complaint Resolution
- Conflict Resolution Techniques
Timeline
Restaurant Floor Manager
Mama Foo Foo
08.2023 - 10.2023
Server/Restaurant Floor Manager
Top of Daytona Restaurant
08.2020 - Current
Food Runner / Server
Norwood’s Restaurant
02.2020 - 08.2021
Crew Member / Shift Leader
Firehouse
02.2017 - 10.2018
Bachelor of Science - Business of Supervision And Management
DAYTONA STATE COLLEGE
Associate of Arts -
DAYTONA STATE COLLEGE
Similar Profiles
LUCAS S. CRANELUCAS S. CRANE
Line Cook / Dishwasher at Top of DaytonaLine Cook / Dishwasher at Top of Daytona
Lucas CraneLucas Crane
Back of House Cook at Top Of DaytonaBack of House Cook at Top Of Daytona
Shawn O. SablotneShawn O. Sablotne
Head Bartender/Lead Mixologist at Top Of DaytonaHead Bartender/Lead Mixologist at Top Of Daytona
Sade ClaySade Clay
Customer Service Representative at Brown and Brown - Mortgage Servicing RemoteCustomer Service Representative at Brown and Brown - Mortgage Servicing Remote
Andrea SantosAndrea Santos
Retail Supervisor at Old NavyRetail Supervisor at Old Navy