Alyson Rose
Cheyenne,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Communication Specialist
Big Al's Towing & Recovery
Cheyenne Wells, Wyoming
10.26-21 - Current
- Updated records of driver locations, delays, and cancellations.
- Participated in team meetings discussing changes in procedures or processes.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Maintained logs of all incoming calls and assigned tasks.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Kept detailed and updated records of calls in physical and electronic databases.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Identified locations and needs of callers to accurately send assistance.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Verified accuracy of insurance information for billing purposes.
- Maintained up-to-date billing system.
- Researched, analyzed and resolved customer billing inquiries.
- Maintained accurate billing records for payment reconciliation purposes.
- Researched and resolved billing disputes with vendors.
- Resolved discrepancies related to billing and shipping documents.
General Manager
Sanfords Grub and Pub
Cheyenne, Wyoming
06.2019 - 06.2021
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, and customer service.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Performed continuous evaluations of employee performance and service levels.
- Created and adjusted department schedules and individual shift assignments.
- Adhered to company food, safety, quality and sanitation policies.
- Reviewed daily task list with employees and assigned tasks for completion.
Dispatcher
Big Al's Towing & Recovery
Cheyenne, Wyoming
08.2018 - 03.2019
- Same as Big Al's Towing from October 2021.
Title Processor
FooteWork
Prescott, AZ
01.2017 - 02.2018
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Handled payments from customers for taxes, registration fees.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Performed title searches, ordered reports and obtained clearance documents.
- Processed applications for new titles, transfers and duplicate titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified accuracy of title documents for completeness and correctness.
- Maintained records of all transactions in a computer database.
- Assisted customers with questions about the titling process or fees associated with it.
- Entered lien information into the system when applicable.
Education
High School Diploma -
West Anchorage High School
Anchorage, AK05-2013
Some College (No Degree) - Business
Chandler Gilbert Community College
Chandler, AZSkills
- Verbal and Written Communications
- Inbound and Outbound Calling
- Detail-Oriented
- AP style understanding
- Complaint resolution
- Paperwork Processing
- Microsoft Office
- Administrative Support
Certification
- Notary Public - State of Wyoming
- RACF - State of Arizona
- Fraudulent Documents Certification
Accomplishments
- Employee of the Month at Big Als Towing March of 2023
Timeline
General Manager
Sanfords Grub and Pub
06.2019 - 06.2021
Dispatcher
Big Al's Towing & Recovery
08.2018 - 03.2019
Title Processor
FooteWork
01.2017 - 02.2018
Communication Specialist
Big Al's Towing & Recovery
10.26-21 - Current
High School Diploma -
West Anchorage High School
Some College (No Degree) - Business
Chandler Gilbert Community College
- Notary Public - State of Wyoming
- RACF - State of Arizona
- Fraudulent Documents Certification
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