Summary
Overview
Work History
Education
Skills
Certification
Awards
Affiliations
Timeline
Generic

Alyson Shaff

San Diego,California

Summary

Results-driven and Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously.Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives. Excellent business knowledge within Relocation and Customer Service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Destination Services Consultant

IOR Global
Northbrook, United States
09.2018 - Current
  • Assist clients with relocation services, both Domestic and International
  • International clients consist of Mexico, Brazil, Australia and Russia
  • Assist with completing home applications and executing home leases
  • I perform financial computations for clients
  • Assist with financial institution banking, consumer loan products and document execution with clients at the bank
  • Assist with application for Social Security number and document execution with client at Federal Social Security Office
  • Assist with document completion at the Department of Motor Vehicle Office to obtain Government Driver's License and Automobile Registration application
  • Brief client on variety of locations through needs assessment
  • Provide customized itinerary that include budget and financial guidelines, home and school guidelines
  • Assist with emergency and local services
  • Guide clients to temporary housing if needed
  • Collaborate with a team, which includes: Program Manager, Realtor, Financial Institution Representative and Leasing Consultant
  • When all duties are completed with the client, I submit closing documents for approval
  • Utilize computer skills to complete client files, including applications, documents, word processing, spreadsheets, MS outlook, customer relations database and internet navigation.
  • Developed and implemented customized strategies to meet client needs.
  • Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
  • Created comprehensive reports on project progress and results for clients.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
  • Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.
  • Provided recommendations based on quantitative data analysis regarding strategic direction.
  • Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
  • Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
  • Presented findings from research studies at conferences or seminars in order to raise awareness about various topics related to the consulting field.
  • Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
  • Participated in training and managing new hires to bring new team members up to speed.
  • Prepared accurate and concise reports, conveying progress, issues and solutions.
  • Provided consultation and training support to clients regarding [Software] operation.
  • Created statistical models to evaluate impact of different marketing strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Certified Life and Parent Coach

My Go To Coach
Canyon Lake, United States
11.2010 - 09.2022
  • Specialize in Strategic Mapping for coaching clients for Life, Parenting, Teens and Domestic Violence Transformation
  • Guest speaker at Schools and Business regarding cyberbullying Education
  • Facilitated small groups with parents dealing with their children
  • Focused on improvement of life and planning.
  • Provided support and guidance to parents in need of assistance with parenting challenges.
  • Facilitated communication between parents and their children to help build strong relationships.
  • Assisted families in developing positive discipline strategies for their children.
  • Created individualized coaching plans for each family based on their unique needs and goals.
  • Conducted assessments to determine the best courses of action for each family situation.
  • Encouraged open dialogue between parents and children while providing a safe, non-judgmental environment.
  • Developed educational materials such as handouts, brochures, and presentations to support clients' understanding of parenting topics.
  • Collaborated with other professionals such as psychologists and social workers when necessary to ensure client's receive comprehensive care.
  • Assisted clients in setting realistic goals related to parenting concerns or issues they are facing.
  • Provided resources and referrals to community organizations that can provide additional support services.
  • Organized group workshops and seminars focused on various parenting topics including effective communication techniques, conflict resolution, behavior management.
  • Participated in professional development activities such as conferences, webinars, or trainings relevant to parent coaching.
  • Maintained case records for all clients according to agency policy and procedures.
  • Monitored client progress over time by conducting follow-up meetings or phone calls.
  • Advised parents on how to create a nurturing home environment conducive to learning.
  • Cultivated relationships with local schools or daycare centers where applicable in order to coordinate services for client families.
  • Researched new methods of parent coaching that could be used within the agency's program offerings.
  • Maintained confidentiality through stringent handling of charts and data.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.

Destination Services Consultant

Dwellworks, LLC
Cleveland, United States
12.2015 - 11.2021
  • Assisted over 200 clients with relocation services, both Domestic and International
  • International clients consist of Mexico, Canada, Brazil, India, Ireland, Australia, Russia, China and the Netherlands
  • Assist with completing home applications and executing home leases
  • I perform financial computations for clients
  • Assist with financial institution banking, consumer loan products and document execution with clients at the bank
  • Assist with application for Social Security number and document execution with client at Federal Social Security Office
  • Assist with document completion at Department of Motor Vehicle Office to obtain Government Drivers License and Automobile Registration application
  • Brief client on variety of locations through needs assessment
  • Provide customized itinerary that include budget and financial guidelines, home and school guidelines
  • Assist with emergency and local services
  • Guide clients to temporary housing if needed
  • When all duties are completed with the client, I submit closing documents for approval
  • Utilize computer skills to complete client files, including applications, documents, word processing, spreadsheets, MS outlook, customer relations database and internet navigation.
  • Developed and implemented customized strategies to meet client needs.
  • Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
  • Created comprehensive reports on project progress and results for clients.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
  • Provided recommendations based on quantitative data analysis regarding strategic direction.
  • Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
  • Presented findings from research studies at conferences or seminars in order to raise awareness about various topics related to the consulting field.
  • Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
  • Participated in training and managing new hires to bring new team members up to speed.
  • Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Oil Contract Researcher

BP Oil Company
Menifee, United States
06.2005 - 12.2010
  • Researched potential oil contracts with landowners throughout the United States
  • Utilized Customer Service skills with land owners and field workers
  • Obtained records with factual information for regulations and guidelines for oil contracts and landowners
  • Recorded Land Verifications, using spreadsheets and government databases.

Education

Psychology

San Diego State University

Skills

  • Client Requirements Assessment
  • Technical Review
  • Management Coaching
  • Best Practices Implementation
  • Business Planning
  • Disaster Recovery Planning
  • Requirements Gathering
  • Assessments
  • Timeline Development
  • Continuous Improvement
  • Resource Evaluation
  • Problem-Solving
  • Outcome Accountability
  • Strategic Planning
  • Integrity and Honesty
  • Processes and Procedures
  • HTML
  • MS Office
  • Client Rapport
  • Research and Development
  • Project Leadership
  • Process Improvement
  • Goal Setting
  • Client Relationships
  • Attention to Detail
  • Reporting Capabilities
  • Customer Relationship Management
  • Client Engagement
  • Analytical Thinking

Certification

  • California Department Of Real Estate, Real Estate Agent
  • Domestic Violence 42 Hr. Training Certification (DVAT)
  • Court Appointed Special Advocate (CASA) Certification
  • Certified Medical Assistant (CMA)

Awards

  • 2020 / 2021 Destination Services Consultant of the year
  • City of San Diego Lifeguard Association (Saved a child)
  • Good Shepherd Lutheran School- Leadership Volunteer Award

Affiliations

Hiking, Snow Skiing, Snow Shoeing, Body Surfing, walking.

Timeline

Destination Services Consultant

IOR Global
09.2018 - Current

Destination Services Consultant

Dwellworks, LLC
12.2015 - 11.2021

Certified Life and Parent Coach

My Go To Coach
11.2010 - 09.2022

Oil Contract Researcher

BP Oil Company
06.2005 - 12.2010

Psychology

San Diego State University

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Alyson Shaff