Alyson Treis
Slinger
Summary
Dynamic professional with extensive experience in customer service and clinical research, notably at Spaulding Clinical. Proven ability to enhance guest relations and ensure compliance with protocols. Skilled in data analysis and conflict resolution, consistently delivering exceptional results while fostering team collaboration and maintaining attention to detail.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Clinical Research Charge Tech
Spaulding Clinical
West Bend
09.2022 - Current
- Collaborated with other healthcare professionals to ensure quality care is provided to study participants.
- Reviewed medical records to ensure accuracy and completeness, supporting regulatory compliance.
- Collected blood or tissue samples from patients for lab work.
- Documented experimental results and maintained precise records of procedures to support ongoing research.
- Followed standard operating procedures for various clinical protocols and tests.
Waitress
Ichiban Japanese Sushi and Steakhouse
Hartford
10.2022 - Current
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Ensured guests had timely access to drinks during service.
- Cleared and cleaned tables efficiently to maintain smooth service during busy periods.
- Cultivated positive relationships with regular customers through engaging conversation, enhancing their dining experience.
- Resolved customer complaints and concerns promptly to ensure satisfaction and loyalty.
- Prepared checks accurately and processed payments promptly.
- Processed payments accurately using cash registers or POS systems.
- Organized take-out orders efficiently according to customer requests.
Store Manager
SUBWAY®Restaurants
Slinger
07.2021 - 09.2022
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to identify operational improvements and enhance satisfaction.
- Identified opportunities for cost savings through waste reduction initiatives.
Education
Bachelor of Arts - Psychology
University of Wisconsin Milwaukee
Milwaukee, WI 09.2023 - 05.2025
Skills
- Clinical research
- Data analysis
- Customer engagement
- Team collaboration
- Attention to detail
- Issue management
- Communication skills
- Food presentation
- Guest relations
- Time management
- Cash handling
- Product recommendations
- Guest communication
- Problem solving
Timeline
Bachelor of Arts - Psychology
University of Wisconsin Milwaukee
09.2023 - 05.2025
Waitress
Ichiban Japanese Sushi and Steakhouse
10.2022 - Current
Clinical Research Charge Tech
Spaulding Clinical
09.2022 - Current
Store Manager
SUBWAY®Restaurants
07.2021 - 09.2022