Alyson Volkman
Probation Officer
Johnson City,TN
Summary
Probation Officer focused on encouraging offenders to rise above obstacles and accept life's challenges. Extensive training in motivational interviewing techniques.
Overview
9
9
years of professional experience
Work History
Probation Officer
First Tennessee Human Resource Agency
01.2023 - Current
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Maintained compliance with all legal statutes, policies and procedures.
- Handled over 130 full-cycle caseloads per month.
- Provided court testimony to support court decisions.
Brand Ambassador
Old Navy
05.2022 - 11.2022
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained clean, organized and professional work environment.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Store Manager
Mall Jump Holdings
03.2016 - 07.2020
- Interviewed, hired, and trained employees to work equipment to successfully but safely jump children
- Managed 15 employees and created their weekly schedules
- Calculated payroll to send off using Excel
- Managed inventory of cleaning products, bungees, rope, and maintenance tools
- Resolved issues that arose with customers and employees using conflict resolution and problem-solving skills
- Led monthly staff meetings to facilitate professional growth by giving feedback on strengths and areas for improvement
- Traveled to other store locations to re-staff store and prepare for opening
- Utilized problem-solving and mechanical skills to repair equipment
Retail Sales Associate
Kmart
08.2014 - 09.2015
- Maintained neat and clean shelves
- Unloaded trucks and sorted through merchandise
- Handled cash and counted down drawer
- Handled customer issues that arose
Education
Bachelor of Science - Criminal Justice and Criminology, Legal Studies
East Tennessee State University (ETSU)
Johnson City, TN12.2022
Associate of Science - Criminal Justice
Northeast State Community College
Blountville, TN05.2020
Skills
- PROFESSIONAL DEVELOPMENT
- Training: Job Shadow Learning Experience: Washington County (TN) District Attorney’s Office, Sessions and Arraignment Court, Michael Rasnake, 2021, 100 E Main Street, Jonesborough, TN 37659
- Case Management, Verbal and Written Communication, Administer Drug Tests, Accuracy, & Noncompliance Management - CCI Probation (FTHRA)
- Payroll, Scheduling, Leadership, Problem Solving, Organization, Safety - Mall Jump Holdings
- Customer Service, Conflict Resolution, Merchandising, Cash Handling - Kmart
- Software: Windows 10, Microsoft Office, SPSS (statistics), LexisNexis, Facebook, Twitter, LinkedIn, Instagram
- COMMUNITY INVOLVEMENT
- Washington County/Johnson City Animal Shelter
- Watauga Square Apartments Food Bank
- Buddy Walk
Timeline
Probation Officer
First Tennessee Human Resource Agency
01.2023 - Current
Brand Ambassador
Old Navy
05.2022 - 11.2022
Store Manager
Mall Jump Holdings
03.2016 - 07.2020
Retail Sales Associate
Kmart
08.2014 - 09.2015
Bachelor of Science - Criminal Justice and Criminology, Legal Studies
East Tennessee State University (ETSU)
Associate of Science - Criminal Justice
Northeast State Community College
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