Alyson Wallin
Shift Lead
Pearland,TX
Summary
Dynamic leader with proven expertise in customer service and sales strategies, honed across roles from Beauty Advisor at Sephora USA to Shift Lead Supervisor. Excelled in enhancing customer satisfaction and loyalty, while driving sales growth through effective team motivation and suggestive selling. Achieved significant improvements in service delivery by leveraging strong brand awareness and workplace safety skills.
Upbeat, reliable, and dedicated to fostering collaborative work environment. Possesses deep understanding of operational procedures and excels in managing team dynamics and resolving conflicts. Committed to driving productivity and ensuring high standard of service.
Professional supervisor with strong focus on team collaboration and achieving results. Skilled in managing daily operations, resolving conflicts, and ensuring compliance with company standards. Known for adaptability, reliability, and effective communication. Poised to make significant impact in any fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Waffle House Restaurant
06.2023 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Bartender
VFW 7109
02.2023 - 04.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
Bombshells Restaurant And Bar
12.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Beauty Advisor
Sephora USA
05.2022 - 11.2022
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
Bridal Consultant
Davids Bridal
09.2021 - 05.2022
- Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
- Negotiated contracts with suppliers for better pricing options on high-quality items without sacrificing profit margins or customer satisfaction levels.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Managed a team of consultants, providing ongoing training and support to ensure consistently high-quality service for all clients.
- Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Assisted with event planning initiatives such as bridal expos and fashion shows, showcasing the boutique''s unique offerings while attracting potential new clientele.
- Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
- Streamlined appointment scheduling processes, resulting in improved efficiency and higher customer satisfaction rates.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Coordinated closely with alteration specialists to ensure timely completion of customizations according to each bride''s unique specifications.
Education
High School Diploma -
Clear Creek High School
2305 E Main St, League City, TX 77573 05.2001 -
Skills
Customer service focus
Certification
ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Shift Lead Supervisor
Waffle House Restaurant
06.2023 - 01.2025
Bartender
VFW 7109
02.2023 - 04.2023
Server
Bombshells Restaurant And Bar
12.2022 - 04.2023
Beauty Advisor
Sephora USA
05.2022 - 11.2022
Bridal Consultant
Davids Bridal
09.2021 - 05.2022
High School Diploma -
Clear Creek High School
05.2001 -
ServSafe Food Handler Certification - National Restaurant Association.
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