Alyson Wides
Lexington,KY
Summary
To provide professional development and planning with my organizational skills plus, facilitate information flow between management operations and clients while ensuring objectives are being met. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Audit Processor
Quiktrak
03.2023 - Current
- Reviewed production schedules and streamlined processes.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Analyzed processor data and developed insight reports for management review.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Made sure that products were produced on time and are of good quality.
- Maintained accurate records to enable processor activity and performance monitoring.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Consistently exceeded performance expectations with a focus on delivering top-notch results.
Flex Facilitator/Team Lead Trainer
Sykes/Sitel
10.2016 - 03.2023
- Provide virtual classroom instruction, one-on-one mentoring, and facilitation of e-learning opportunities for employees
- Focus on agent behaviors, provide feedback and coaching
- Support duties include 1:1 coaching, administrative duties, and providing Employee Assistance Program information
- Ensure accurate payroll and monitor expenditures for the client
- Proficient in Google documents, Microsoft Office programs, Webex, Zoom, and Teams.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Enhanced employee satisfaction and productivity by troubleshooting and resolving workflow and downtime issues.
- Investigated and resolved account and service concerns for multiple parties.
- Identified areas in need of improvement and implemented solutions.
- Planned and facilitated New Hire workshops in accordance with Client curricula, employing varied methods to maximize attendance.
Education
Associate of Arts - Business Administration
Sullivan University
Lexington, KYSkills
- Process auditing
- Critical Thinking
- Work Order Review
- LiveChat Messaging
- Receiving support
- Multi-Line Phone Systems
- Administrative and Office Support
- Proofreading
- Quality Assurance Controls
- Research
- Flexible and Adaptable
- Task Prioritization
References
Available upon request
Timeline
Audit Processor
Quiktrak
03.2023 - Current
Flex Facilitator/Team Lead Trainer
Sykes/Sitel
10.2016 - 03.2023
Associate of Arts - Business Administration
Sullivan University
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