Alyson Wilbers
Olathe,KS
Summary
Sales professional with extensive experience in product sales and assessing client needs. Seeks a positionin companion animal industry. Self-motivated sales professional experienced in both technical and non-technical, fast-paced team environments. Sales specialist with strength in negotiations and customer service. Excellent interpersonal and time management skills. Enthusiastic Sales Representative highly effective at building productive relationships with customers and colleagues. Team player and people person.
Overview
17
17
years of professional experience
Work History
Regional Training Manager
Premier Vet Alliance
04.2017 - Current
- Conducted cold calls and in-person sales presentations to acquire new practices, delivering product demos via webinars or in-person meetings.
- Designed and implemented customized wellness plans for practices, analyzing financials and providing 7-year revenue growth projections.
- Trained and developed staff ranging from 3 to 25+ people, both in-person and via webinar, on sales techniques and software usage to maximize sign-up and revenue potential.
- Managed a portfolio of 40+ practices nationwide, providing data configuration, daily support, and ongoing training to ensure effective program utilization.
- Delivered exceptional customer support, resolving issues and offering timely assistance to clients.
- Identified and implemented system improvements to enhance product efficiency and user experience.
- Monitored training effectiveness through post-training assessments and feedback, ensuring continuous improvement.
- Trained new employees and trainers, enhancing team capabilities and retention.
- Boosted retention rates by creating engaging and informative training sessions.
- Increased workplace efficiency through the introduction of effective training strategies.
- Oversaw the AR help line, proactively contacting customers for payment collection, and managing updates for credit card and ACH payments.
- Awarded Top Trainer and Most Requested Trainer recognition.
- Honored with Rookie of the Year award.
- Voted Customer Service Best Trainer for 2021, 2022, and 2023.
- Worked remotely with 70% travel to provide hands-on support and leadership across multiple regions.
Customer Service/ Inside Sales Representative
Patterson Veterinary Supply
01.2015 - 04.2017
- Prioritized daily workflows, efficiently managing inbound calls, quotes, and sales-related inquiries to ensure smooth operations.
- Managed and tracked all leads from outbound telephone marketing, consistently achieving high conversion rates.
- Addressed customer questions regarding product features, pricing, and availability, emphasizing the benefits tailored to their needs.
- Completed 50+ cold calls daily with an impressive 85% customer conversion rate.
- Communicated sales promotions effectively, driving daily order growth and enhancing customer engagement.
- Maintained professional and friendly customer interactions, ensuring positive experiences.
- Provided accurate, up-to-date information on products, sales, and store promotions to customers.
- Collaborated daily with sales, marketing, and administrative teams to streamline operations and meet company goals.
- Managed a high volume of inbound and outbound customer calls in a fast-paced call center environment, meeting or exceeding service and quality standards during every review period.
- Addressed and resolved customer product complaints with empathy and professionalism, ensuring satisfaction.
- Gathered and verified customer information for tracking purposes, maintaining accurate records.
- Consistently exceeded sales targets for promotions and upselling, earning multiple bonuses and rewards for outstanding performance.
- Selected as one of four nationwide participants in an exclusive Target program, revitalizing select accounts and increasing sales by 60% in underperforming regions.
- Due to the success in the Target program, promoted to outside sales, tasked with rejuvenating a struggling region through strategic growth initiatives.
Veterinary Technician
Arbor Creek Animal Hospital
01.2013 - 01.2015
- Interviewed clients to assess the reason for visit, documenting concerns and ensuring comprehensive care.
- Maintained accurate pharmacy records, managing controlled substances, anesthesia logs, and testing records for fecal and heartworm samples.
- Assisted veterinarians during medical and surgical procedures, ensuring efficient workflow and patient safety.
- Collected and prepared specimens for laboratory analysis, ensuring proper handling and timely processing.
- Administered medications, vaccines, and treatments as directed by veterinarians, adhering to established protocols.
- Educated pet owners on animal care, nutrition, medical conditions, and disease management, fostering better understanding and compliance.
- Induced anesthesia through inhalation, intravenous, intramuscular, or subcutaneous injection, ensuring safe sedation for procedures.
- Quickly advanced from Technician to Head Technician within the first few months due to exceptional performance and leadership skills.
- Performed dental extractions, utilizing advanced techniques without periosteal elevation, tooth resectioning, or bone resectioning.
- Administered injectable controlled substances, sedatives, tranquilizers, and inhalant anesthetics, ensuring patient safety and comfort.
- Assisted veterinarians during surgeries by maintaining sterile surgical fields and passing instruments efficiently.
- Administered oral or topical medications to boarding patients according to medical instructions.
- Collected non-surgical tissue, cellular, and microbiological samples using skin scraping, impressions, and other methods.
- Maintained accurate records, including daily progress notes, surgery logs, x-ray logs, and Drug Enforcement Administration (DEA) logs.
- Prepared care estimates, presented invoices, and processed payments, ensuring smooth financial transactions.
- Placed endotracheal tubes for oxygen and anesthetic gas delivery during surgeries requiring inhalant anesthesia.
- Performed ophthalmological procedures such as tear production testing, fluorescein staining, tonometry, and topical anesthetic application.
- Organized and coordinated events, contributing to team and client engagement.
- Maintained strong relationships with clients and contributed to building a positive reputation for the practice.
- On-call 7 days a week to assist with surgeries and emergency procedures, ensuring continuous care.
General Manager
Tails R Waggin
05.2008 - 01.2013
- Proactively contacted new and existing customers to identify their needs and recommend tailored products and services.
- Maintained accurate and efficient customer records in the database, ensuring seamless tracking of daily activities and interactions.
- Built and nurtured long-term relationships with customers and the local community to drive business growth.
- Managed an average of 20+ inbound calls per day, addressing inquiries, resolving issues, and providing detailed information about products and services.
- Greeted customers as they entered the store, assessing their needs and offering personalized assistance.
- Provided clear and accurate product descriptions, ensuring customers understood product details and care instructions.
- Earned management trust by serving as a key holder, responsibly handling store opening and closing procedures.
- Delivered excellent customer service both in person and over the phone, ensuring a positive and professional experience.
- Collaborated with vendors to manage back orders, track inventory levels, and handle special orders efficiently.
- Successfully acquired new customers through effective relationship-building and strategic marketing efforts.
- Enhanced customer loyalty by delivering a premium experience that fostered repeat business.
- Implemented marketing strategies that contributed to significant growth in the customer base.
- Stayed informed about current product offerings, sales, and store promotions to provide up-to-date assistance to customers.
- Assisted customers with food selection, order customization, and inquiries, ensuring satisfaction with their choices.
- Monitored cash drawers across multiple checkout stations, ensuring adequate cash levels and smooth transactions.
- Organized and coordinated events at local trade shows, effectively promoting products and engaging with the community.
- Actively participated in rescue efforts, demonstrating a commitment to community and customer care.
- Upsold daycare packages to increase revenue and improve customer engagement.
- Investigated and resolved customer complaints promptly and empathetically, ensuring a positive outcome.
- Trusted with key holder responsibilities, overseeing store opening and closing operations with accountability.
Education
High School Diploma - undefined
Shawnee Mission West
Overland Park, KS1998
Skills
- Persuasive negotiator
- Strong interpersonal skills
- Positive outlook
- Energetic and driven
- People-oriented
- Flexible
- Dependable
- Reliable
- Excellent communication skills
- Motivated team player
- Excellent work ethic
- Hard working
- Love challenges
- Strong client relations
- Revenue generation
- Product knowledge
- Problem solving strength
- Goal-oriented
- Positive and friendly
- Exceptional time management skills
- Excellent work ethic
Timeline
Regional Training Manager
Premier Vet Alliance
04.2017 - Current
Customer Service/ Inside Sales Representative
Patterson Veterinary Supply
01.2015 - 04.2017
Veterinary Technician
Arbor Creek Animal Hospital
01.2013 - 01.2015
General Manager
Tails R Waggin
05.2008 - 01.2013
High School Diploma - undefined
Shawnee Mission West
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