Alyson Wilson
Newfane,NY
Summary
Recent graduate with a Bachelor's degree in Business Administration/Management, possessing a solid understanding of business principles, organizational leadership, and strategic decision-making. Demonstrated expertise in project management, data analysis, and collaborative teamwork. Thrives in fast-paced environments and proficient at applying academic knowledge to real-world business challenges. Utilizes exceptional communication and problem-solving skills to achieve desired outcomes. Enthusiastic about bringing fresh perspectives and innovative solutions to a dynamic organization while continuously advancing professionally in the field of business management.
Overview
8
8
years of professional experience
32
32
Certification
Work History
Banquet Server
Seneca Niagara Resort & Casino
10.2023 - Current
- Prepare and set up banquet rooms according to banquet event orders
- Breakdown and cleanup the banquet room(s) after events
- Greet and welcome guests in a professional and friendly manner
- Collaborate with other banquet staff, including servers, bartenders, and kitchen staff, to ensure seamless event execution
- Follow company policies, procedures, and safety guidelines during food handling and service
- Address any issues or concerns raised by guests promptly
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Supervisor
Wilson’s Pizza Shop
01.2022 - 10.2023
- Led and supervised a team of kitchen staff, delivery drivers, and front-of-house employees
- Provided guidance and support to ensure efficient and effective performance
- Oversaw daily operations, including opening and closing procedures
- Ensured exceptional customer service by monitoring staff interactions with customers
- Trained new hires on company policies, procedures, and food preparation methods
- Ensured compliance with health and safety regulations, including proper food handling and sanitation practices
Temporary Health Aid
Mountview Assisted Living
05.2020 - 12.2021
- Guided residents with bathing, grooming, dressing, and other personal hygiene tasks
- Reminded and ensured residents took prescribed medications as directed
- Listened to residents' concerns and communicated effectively with empathy
- Maintained accurate and timely documentation of care provided, including changes in residents' conditions
- Encouraged residents to participate in activities and social interactions
- Adhered to facility policies, procedures, and guidelines
- Improved patient comfort by providing attentive and compassionate care.
Receptionist/Administrative Assistant
Lockport Presbyterian Home
07.2020 - 04.2021
- Greeted visitors, residents, and family members warmly and professional and scheduled family visitation
- Managed the front desk, answered phones, and directed calls to the appropriate staff members
- Provided information to visitors and directed them to the appropriate areas within the facility
- Acted as a liaison between residents, their families, and staff members
- Handled emergency situations calmly and efficiently, following established protocols
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Host/Server/Front Counter
Gordie Harper's Bazaar
04.2017 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Science - Business Administration
SUNY Buffalo State University
12.2024
Skills
- Strong communication and interpersonal skills
- Effective time management and organizational abilities
- Proficient in Microsoft Office and Point-of-Sales Systems
- Social Media Management: Facebook, Instagram, Twitter
- Adaptive problem solving
- Strong multitasking
Certification
- CPR & AED American Heart Association Oct 2023
- Project Management Essentials Management & Strategy Institute Feb 2024
- Lean Six Sigma White Belt Certification Management & Strategy Institute Feb 2024
- Business Management Essentials Management & Strategy Institute Feb 2024
- Team Management Harvard Management Mentor Apr 2024
- Strategic Thinking Harvard Management Mentor Apr 2024
- Planning Basics in SAP LinkedIn Apr 2024
- Operations Management Foundations LinkedIn Apr 2024
- Leading People Harvard Management Mentor Apr 2024
- Delegating Harvard Management Mentor Apr 2024
- Coaching Harvard Management Mentor Apr 2024
- Change Management Harvard Management Mentor Apr 2024
- Tableau Essential Training LinkedIn May 2024
- Quality Management Foundations LinkedIn May 2024
- Project Management Skills for Leaders LinkedIn May 2024
- Project Management Foundations LinkedIn May 2024
- Power BI: Dashboards for Beginners LinkedIn May 2024
- Managing a Multigenerational Team LinkedIn May 2024
- Managing a Cross-Functional Team LinkedIn May 2024
- Lean Six Sigma Foundations LinkedIn May 2024
- Inclusive Leadership LinkedIn May 2024
- Improve Your Organizational Skills LinkedIn May 2024
- Human Leadership LinkedIn May 2024
- Getting Started as a Project Manager LinkedIn May 2024
- Getting Organized for Peak Performance LinkedIn May 2024
- Addressing Unconscious Bias as a Leader LinkedIn May 2024
Timeline
Banquet Server
Seneca Niagara Resort & Casino
10.2023 - Current
Supervisor
Wilson’s Pizza Shop
01.2022 - 10.2023
Receptionist/Administrative Assistant
Lockport Presbyterian Home
07.2020 - 04.2021
Temporary Health Aid
Mountview Assisted Living
05.2020 - 12.2021
Host/Server/Front Counter
Gordie Harper's Bazaar
04.2017 - 12.2021
Bachelor of Science - Business Administration
SUNY Buffalo State University
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