Alyson Wilson
Athens,GA
Summary
I am a dynamic leader with a proven track record at Costco, I adept in customer service and operations management. Excelled in enhancing operational efficiency and fostering team unity, achieving significant improvements in customer satisfaction. I also am Skilled in food safety compliance and problem-solving, consistently meeting ambitious sales goals. I am energetic and reliable with passion for delivering exceptional customer service. Possesses solid foundation in team coordination and inventory management, ensuring smooth daily operations and high standards of cleanliness. Committed to driving success through effective communication and leadership, enhancing overall dining experience. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Professional Member Service Specialist with comprehensive experience in delivering exceptional member support and service. Adept at handling member inquiries, resolving issues efficiently, and enhancing member satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and building lasting member relationships, ensuring reliability and trustworthiness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Beef Jerky Outlet
05.2016 - 05.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales
Kilwins Chocolates & Ice Cream
10.2016 - 08.2017
- Provided exceptional support to sales representatives, assisting in closing deals and meeting sales targets.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Developed unique sales approach and identified client needs to expand sales.
- Increased digital subscription sales by developing and implementing effective sales strategies.
- Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.
Store Manager
SUBWAY®Restaurants
10.2018 - 08.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Clothing Stocker
Costco
11.2020 - 12.2020
- Contributed to the achievement of sales goals with effective merchandising techniques that attracted customer attention and increased purchase likelihood.
- Provided exceptional customer service by answering questions, locating specific items, and offering helpful suggestions on style or sizing.
- Supported visual merchandising efforts by assembling eye-catching displays that adhered to company standards and showcased featured products.
Food Court Employee
Costco
12.2020 - 03.2022
- Implemented successful time-management strategies to prioritize tasks without sacrificing quality or attention to detail.
- Handled cash transactions accurately, contributing to balanced registers and streamlined financial reporting.
- Demonstrated excellent problem-solving skills by resolving customer complaints with empathy and efficiency.
- Contributed to the improvement of sales performance by promoting daily specials and upselling menu items when appropriate.
Food Court Supervisor
Costco
- Conducted regular equipment maintenance checks to ensure optimal performance, minimize downtime, and prolong the lifespan of appliances.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or fraud.
- Collaborated with vendors to secure competitive prices for quality products, contributing to cost reduction efforts.
- Arranged service work and managed maintenance logs on foodservice equipment.
Membership Clerk
Costco
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Managed communication with members through newsletters, emails, and social media platforms to keep them informed about upcoming events and initiatives.
- Collaborated with other departments to ensure seamless integration of member needs within overall organizational goals and strategies.
- Processed membership applications, ensuring accurate data entry and timely updates in the database.
- Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
- Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
- Ensured compliance with all privacy laws when handling sensitive member information such as personal contact details or financial transactions history.
- Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent customer service.
Tire Installer
Costco
- Implemented preventative maintenance measures on equipment, extending its lifespan and reducing downtime due to malfunctions.
- Improved customer satisfaction by efficiently installing and balancing tires on a variety of vehicles.
- Contributed to the training and development of new employees, fostering a positive work culture focused on teamwork and efficiency.
- Collaborated with team members to complete large-scale installations in a timely manner.
- Enhanced shop productivity through meticulous organization and maintenance of tools and equipment.
- Provided exceptional customer service by addressing concerns and offering recommendations for ongoing tire maintenance.
- Maximized efficiency by coordinating changing and rotating of tires.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Inspected and maintained equipment to limit operational disruptions.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
Member Service Specialist
Costco
08.2024 - Current
- Delivered functionality assistance via phone and online service platforms.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Completed training and worked effectively under high-pressure client services environments.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Prepared detailed reports on call volume data analysis which led to improved call center efficiency.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Education
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SC01.2017
Skills
- Sanitation standards
- Nutrition
- Operational efficiency
- Food preparation
- Food safety compliance
- Recruitment and hiring
- Food presentation
- Store maintenance
- Health regulations
- Task delegation
- Employee engagement
- Food allergy awareness
- Point of sale systems
- Food safety
- Operations management
- Team management
- Employee scheduling
- Supply ordering
- Strong leadership
- Teamwork
- Multitasking ability
- Customer service
- Problem-solving
- Safety training
- Kitchen equipment operation
- Decision-making
Timeline
Member Service Specialist
Costco
08.2024 - Current
Food Court Employee
Costco
12.2020 - 03.2022
Clothing Stocker
Costco
11.2020 - 12.2020
Store Manager
SUBWAY®Restaurants
10.2018 - 08.2020
Sales
Kilwins Chocolates & Ice Cream
10.2016 - 08.2017
Sales Associate
Beef Jerky Outlet
05.2016 - 05.2018
Food Court Supervisor
Costco
Membership Clerk
Costco
Tire Installer
Costco
High School Diploma -
Myrtle Beach High School
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