Alyson Zizilas
Bend,OR
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
9
9
years of professional experience
Work History
Branch Manager
Mid Oregon Federal Credit Union
10.2014 - 02.2020
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Account Representative
Mid Oregon Federal Credit Union
10.2013 - 10.2015
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Implemented customized account plans to meet individual client needs.
- Kept detailed records of customer interactions for optimal traceability.
Teller
Mid Oregon Federal Credit Union
10.2010 - 10.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Assisted with training of new tellers on policies and procedures.
- Maintained accurate records of customer transactions in line with bank procedures.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Mt View High School
Bend, ORAssociate of Applied Science - Business Administration
COCC
Bend, ORSkills
- Microsoft Visual Basic
- Business Management Principles
- Multitasking Abilities
- Microsoft Access
- Accounts Payable and Accounts Receivable
- Staff Management
- Documentation
- Staff Training
- Customer and Vendor Relations
- Public Relations
- Excellent Team Leadership
- Customer Service
- Microsoft Office
- Critical Thinking
Timeline
Branch Manager
Mid Oregon Federal Credit Union
10.2014 - 02.2020
Account Representative
Mid Oregon Federal Credit Union
10.2013 - 10.2015
Teller
Mid Oregon Federal Credit Union
10.2010 - 10.2013
High School Diploma -
Mt View High School
Associate of Applied Science - Business Administration
COCC
Similar Profiles
Julie Lisenby-SweeneyJulie Lisenby-Sweeney
Quality Control Specialist at Mid Oregon Credit UnionQuality Control Specialist at Mid Oregon Credit Union
Allynah M NorrisAllynah M Norris
Member Account Specialist at Mid Hudson Valley Federal Credit UnionMember Account Specialist at Mid Hudson Valley Federal Credit Union
Yaranise AlbinoYaranise Albino
Member Service Representative (MSR) at Mid-Hudson Valley Federal Credit UnionMember Service Representative (MSR) at Mid-Hudson Valley Federal Credit Union