Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Contractor
Paul Mitchell The Schools
05.2021 - Current
Continued role as Financial Aid Leader at Paul Mitchell the Schools, encompassing the following responsibilities:
Conducting one-on-one consultations with prospective students to assess their financial situation and devise tailored plans for funding their education. This involves utilizing various financial resources such as FAFSA, VA benefits, scholarships, and monthly payment options.
Handling intricate FAFSA verification procedures, dependency overrides, professional judgments, and enrollment contract finalization to ensure accurate and efficient financial aid processing.
Additional responsibilities include:
Developing, managing, and organizing DocuSign templates, profiles, and billing accounts across all departments for Paul Mitchell the School franchises.
Spearheading onboarding and training programs for new hires within the Enrollment Team.
Sustaining engagement in IT-related tasks like Google Admin, DocuSign, Citrix, and CRM account management and customization.
Driving the development of streamlined processes, fostering improved workflow cohesion across all departments.
Collaborating harmoniously with cross-functional teams to not only achieve but surpass enrollment objectives.
Financial Aid Leader
Paul Mitchell The School Dallas
09.2019 - 04.2021
Conduct consultations with potential students through in-person meetings, email, text, and phone calls on a daily basis.
Offer personalized financial aid strategies to prospective students, incorporating options like FAFSA, student loans, and monthly installment plans.
Assist and guide prospective students through the online FAFSA application process, providing in-office support when necessary.
Efficiently finalize school contracts and financial aid documentation with potential students.
Fulfill daily responsibilities and diligently follow up with prior appointments.
Gather essential documentation from potential students to ensure completion of their files.
Execute comprehensive file audits to maintain accuracy and compliance.
Participate actively in weekly meetings with the enrollment team.
Consistently achieve enrollment team class objectives.
Admissions Leader
Paul Mitchell The School Dallas
07.2018 - 09.2019
Engage with potential students through daily appointments, utilizing in-person sessions, email, text, and phone calls.
Deliver comprehensive information regarding the school's curriculum, expenses, and prerequisites to prospective students.
Lead campus tours for potential students, showcasing key areas of interest.
Efficiently finalize school contracts and admissions documentation with potential students.
Demonstrate consistent diligence in executing daily responsibilities and effectively following up with previous appointments.
Collect essential documentation from potential students to ensure the completion of their files.
Conduct thorough file audits to ensure accuracy and compliance.
Actively contribute to weekly enrollment team meetings, fostering collaboration and alignment.
Consistently achieve set enrollment team class objectives.
Proactively communicate with new leads daily via calls, texts, and emails.
Service Desk Leader
Paul Mitchell The School Arlington
07.2017 - 07.2018
Warmly welcome and register all guests and potential students for their scheduled appointments.
Efficiently handle incoming calls, directing them to the appropriate extensions as needed.
Oversee inventory operations, encompassing tracking of existing stock, generating weekly purchase orders, and receiving new inventory.
Undertake branding and merchandising initiatives for newly acquired products.
Skillfully process transactions and schedule subsequent appointments for guests.
Prepare and distribute nightly sales reports to executive leadership.
Effectively address and resolve a diverse range of guest challenges.
Assistant Store Manager
American Eagle Outfitters
06.2012 - 07.2017
Guide the sales team in achieving daily sales targets.
Undertake various responsibilities including cashier duties, assisting in fitting rooms, and managing the stockroom.
Strategize and conduct inventory audits to ensure accuracy.
Supervise and maintain the sales floor, optimizing customer experiences.
Take the lead in organizing team-building training sessions on a quarterly basis.
Efficiently plan and execute monthly floor set transitions.
Develop and present sales forecasts for weekly, monthly, quarterly, and annual periods.
Create, finalize, and communicate associate and manager schedules on a weekly basis.
Compile and submit weekly payroll figures.
Participate actively in weekly district conference calls to foster collaboration.
Lead store visits in coordination with district and regional managers.
Education
High School Diploma -
A M Consolidated High School
College Station, Texas
Two
Design Team - undefined
Paul Mitchell the School
Arlington, Texas
Skills
Leadership and Management
Customer Service
Organization and Planning
Financial Management
Certification
Microsoft Office
Google Admin
CRM
Citrix
Salesforce
DocuSign
Basecamp
Dynafile
Timeline
Independent Contractor
Paul Mitchell The Schools
05.2021 - Current
Financial Aid Leader
Paul Mitchell The School Dallas
09.2019 - 04.2021
Admissions Leader
Paul Mitchell The School Dallas
07.2018 - 09.2019
Service Desk Leader
Paul Mitchell The School Arlington
07.2017 - 07.2018
Assistant Store Manager
American Eagle Outfitters
06.2012 - 07.2017
High School Diploma -
A M Consolidated High School
Two
Design Team - undefined
Paul Mitchell the School
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