ALYSS HUNTSMAN
San Antonio,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Absolute Hospitality
08.2022 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Task Force General Manager
Extended Stay America
11.2021 - 06.2022
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Extended Stay America
03.2021 - 11.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Resident Support Representative
ZEGO (Powered By PayLease)
02.2020 - 01.2021
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Created, prepared, and delivered reports to various departments.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Administrative Assistant, Banquets
Hilton La Jolla Torrey Pines
07.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Secured materials and items requested by guests quickly with strict adherence to budgetary constraints.
- Fulfilled light kitchen and bartending duties to support other staff members.
- Juggled multiple clients and conflicting schedules diplomatically, resolving scheduling errors professionally and expeditiously.
Operations Supervisor
Marriott International, Inc.
08.2018 - 07.2019
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Guest Services Supervisor
Aimbridge Hospitality
Houston, TX
05.2016 - 06.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Houston
Houston, TX05.2018
Associate of Arts - General Art Studies
Lonestar Community College
Houston01.2016
Skills
- Budgeting and Cost Control
- Administrative Skills
- Change Implementation
- Profit and Loss
- Staff Development
- Inventory Control
- Team Leadership
- Operations Management
- Sales Expertise
- Customer Experience
- Cross-Functional Team Management
Timeline
Operations Manager
Absolute Hospitality
08.2022 - 12.2022
Task Force General Manager
Extended Stay America
11.2021 - 06.2022
Assistant General Manager
Extended Stay America
03.2021 - 11.2021
Resident Support Representative
ZEGO (Powered By PayLease)
02.2020 - 01.2021
Administrative Assistant, Banquets
Hilton La Jolla Torrey Pines
07.2019 - 03.2020
Operations Supervisor
Marriott International, Inc.
08.2018 - 07.2019
Guest Services Supervisor
Aimbridge Hospitality
05.2016 - 06.2018
Bachelor of Science - Hotel And Restaurant Management
University of Houston
Associate of Arts - General Art Studies
Lonestar Community College