Alyssa Skophammer
Tehachapi,CA
Summary
As a medical professional with extensive experience, I would like the opportunity to use my skills in the field of administration and management. Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature. Seasoned Regional Manager with significant experience in sales, operations, and team leadership. Able to leverage strong understanding of regional markets to formulate strategies that drive growth and increase market share. Skillset includes budget management, strategic planning, and talent development. Previously led teams to surpass revenue goals while improving customer satisfaction levels. Results-driven District Manager known for exceptional productivity and efficiency in task completion. Possess specialized skills in operational management, team leadership, and financial analysis. Excel at communication, strategic planning, and problem-solving to achieve goals and improve store performance across the district.
Overview
16
16
years of professional experience
Work History
PATIENT ACCESS PROJECT COORDINATOR
Skin and Cancer Institute
Tehachapi
07.2023 - Current
- Ensured compliance with relevant regulations during project execution across multiple regions.
- Contributed ideas for process improvements to increase efficiency and productivity levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Prepared status reports to communicate progress to owners and management teams.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Conducted risk assessments and identified potential issues that could affect project success.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
Director of Patient Access
Skin and Cancer Institute
Lancaster, CA
11.2022 - 07.2023
- Evaluated current systems used by staff members in order to make recommendations for improvements that would enhance productivity levels.
- Analyzed data from multiple sources to develop reports that identified trends or opportunities for improvement in patient access functions.
- Participated in meetings with other departments throughout the organization to discuss best practices and strategies related to patient access services.
- Collaborated with various departments such as medical records, billing office and health information management to ensure timely resolution of issues related to registration process.
- Developed and implemented patient access department policies and procedures.
- Performed root cause analysis to determine corrective actions needed to improve overall processes.
- Resolved customer complaints by listening attentively and responding appropriately while demonstrating empathy towards patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Regional Manager
Skin and Cancer Institute
Lancaster, CA
08.2016 - 10.2022
- Identified new business opportunities through market research and industry trends.
- Oversight of 19 locations throughout California, Nevada and Arizona.
- Created and maintained relationships with key customers and vendors in the region.
- Conducted regular meetings with office managers to discuss sales performance and provide guidance on improvement tactics.
- Evaluated customer feedback and adjusted company processes accordingly.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Analyzed regional financial data to identify areas of growth opportunities.
- Reviewed monthly reports from individual regions regarding sales figures and other metrics.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Assisted district managers in developing marketing plans for their respective districts.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Resolved conflicts between customers and employees within the region.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Organized promotional events to generate interest in products or services offered by the company.
- Developed and implemented clear policies and procedures across multi-state area.
- Aligned procedures and protocols with changing business demands.
- Minimized turnover through effective training and employee engagement programs.
- Analyzed regional market trends to discover new opportunities for growth.
- Mentored and guided office managers on proper processes and methodologies.
- Maximized branch revenue by optimizing daily operations.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Improved individual location efficiency through effective leadership restructure.
- Worked with direct reports to develop and implement action plans, improving operating results.
Dermatology Administrative Assistant
Skin and Cancer Institute
Lancaster, CA
11.2015 - 08.2016
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed office supplies inventory and placed orders when necessary.
Authorization Clerk - Radiology
Advanced Imaging Center
Lancaster, CA
02.2009 - 11.2015
- Verified insurance eligibility for patients seeking medical treatment.
- Maintained accurate documentation in electronic health records system.
- Followed up on pending authorizations to ensure timely approval or denial.
- Compiled statistical reports related to authorizations for various departments.
- Created reports summarizing authorization activity on a daily basis.
- Ensured all pre-authorization documents were completed properly prior to submission.
- Entered patient data into the computer system accurately and efficiently.
- Responded promptly to customer inquiries via phone or email.
- Monitored changes in payer policies that could affect procedures or reimbursement rates.
- Acted as a liaison between providers, billing staff, and insurance companies.
- Conducted research on insurance policies to determine authorization requirements.
- Identified trends in denied or delayed authorizations and suggested solutions.
- Collaborated with other departments when necessary to provide excellent customer service.
- Provided assistance in resolving discrepancies between provider contracts and actual claims payments.
- Assisted management with special projects as needed.
- Analyzed claim denials and worked with appropriate personnel to resolve them.
- Researched payer websites to obtain authorization forms and guidelines.
- Communicated with providers regarding authorization status and other related issues.
- Reviewed and verified patient information to ensure accuracy of data entry.
- Composed letters and electronic correspondence for professionals and management team.
- Reviewed written correspondence, correcting grammatical and spelling errors.
Education
Billing and Coding Certificate -
University of the Antelope Valley
02.2009
Bachelor’s Degree in Healthcare Administration -
University of Phoenix
Skills
- Management
- Medical Billing Highly Knowledgeable
- Project Management
- Team Building & Collaboration
- Human Resources/Payroll
- Strategic planning
- Data collection and analysis
- Process improvement strategies
- Attention to Detail
- Spreadsheet Management
- Reliability
- Task Prioritization
- Excellent Communication
- Multitasking
- Organizational Skills
- Goal Setting
- Decision-Making
- Document Preparation
- Problem-Solving
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Patient care
- Quality assurance
- Electronic health records
- Clerical Support
References
- Name: Michelle Springer Relationship: Boss/Friend Time Known: 10 years Contact: (661) 802-6108
- Name: Alishia Willemse Relationship: Colleague/Friend Time Known: 7 years Contact: (760) 910-5302
- Name: David Greene MD Relationship: Boss/Colleague Time Known: 3 years Contact: (858) 603-0172
- Name: Brittny Rosado Relationship: Friend Time Known: 24 years Contact: (661) 649-6499
Timeline
PATIENT ACCESS PROJECT COORDINATOR
Skin and Cancer Institute
07.2023 - Current
Director of Patient Access
Skin and Cancer Institute
11.2022 - 07.2023
Regional Manager
Skin and Cancer Institute
08.2016 - 10.2022
Dermatology Administrative Assistant
Skin and Cancer Institute
11.2015 - 08.2016
Authorization Clerk - Radiology
Advanced Imaging Center
02.2009 - 11.2015
Billing and Coding Certificate -
University of the Antelope Valley
Bachelor’s Degree in Healthcare Administration -
University of Phoenix