Alyssa Smallwood
Claremont
Summary
Detail-oriented professional recognized for strong communication and patient information management skills. Experienced in efficiently managing patient check-in processes and maintaining confidentiality in compliance with HIPAA. Ready to leverage expertise to enhance patient experiences and streamline operations.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Valley Regional Hospital
Claremont
10.2023 - Current
- Greeted patients and families, ensuring a welcoming environment at Valley Regional Hospital.
- Collected patient information and verified insurance details for accurate processing.
- Scheduled appointments and coordinated referrals to various medical departments.
- Managed patient check-in and check-out processes efficiently and effectively.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Resolved patient inquiries and issues while maintaining a professional demeanor at all times.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Patient Access Representative
North Star Health
Springfield
06.2022 - 10.2023
- Greeted patients and families, ensuring a welcoming environment at Valley Regional Hospital.
- Collected patient information and verified insurance details for accurate processing.
- Managed patient check-in and check-out processes efficiently and effectively.
- Communicated with healthcare providers to relay patient needs and concerns promptly.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Resolved patient inquiries and issues while maintaining a professional demeanor at all times.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Mail Carrier
plainfield post office
Plainfield
05.2021 - 09.2021
- Delivered mail and packages to residential and commercial addresses daily.
- Sorted and organized mail based on delivery routes efficiently.
- Operated postal vehicles safely during all weather conditions.
- Communicated with customers to address delivery inquiries effectively.
- Adhered to established routes while ensuring timely mail delivery.
- Collaborated with team members to resolve delivery issues promptly.
- Followed safety protocols while handling postal materials and equipment.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Verified accuracy of addresses before delivering packages.
- Sorted mail to be delivered according to route and customer address.
- Ensured compliance with federal laws related to privacy protection.
- Operated a vehicle in accordance with safety regulations.
- Organized parcels into appropriate size containers for transport.
- Provided assistance in sorting large volumes of mail at post office facility.
- Collected signatures from recipients of registered mail items.
- Reported any damaged or missing mail items to supervisor immediately.
- Handled undeliverable mail in accordance with established procedures.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Scanned labels on letters or parcels to confirm receipt.
- Used road maps or GPS to verify routes and designated addresses.
Stocker
Cabot cheese
Claremont
05.2021 - 08.2021
- Stocked shelves with products to ensure availability for customers.
- Organized inventory in backroom to maintain efficient workflow.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Organized storage areas for efficient use of space.
- Removed outdated products from shelves in accordance with company policy.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Monitored expiration dates of perishable items to ensure freshness.
Order Entry Processor
Silver Forest of Vermont
Bellows Falls
04.2011 - 04.2021
- Processed customer orders accurately using order management software.
- Verified product availability and confirmed shipments with warehouse staff.
- Maintained up-to-date records of customer transactions and order history.
- Collaborated with team members to streamline order processing workflows.
- Assisted in training new staff on order entry procedures and systems.
- Updated inventory levels in the system based on incoming shipments.
- Provided support to other departments within the organization as needed.
- Verified customer orders to ensure accuracy of product, quantity and pricing information.
- Responded promptly to customer inquiries via phone or email concerning order status or changes in delivery schedules.
- Utilized various software applications such as Microsoft Excel, Word, Outlook and Access to complete daily tasks efficiently.
- Created shipping documents such as bills of lading, packing lists and manifests.
- Reviewed inventory levels to ensure that sufficient quantities were available for order fulfillment.
- Managed multiple projects simultaneously while demonstrating excellent organizational skills.
- Provided customers with updates on their orders as needed.
- Processed order entry data into the computer system for shipment tracking purposes.
- Performed data entry functions accurately while meeting established deadlines.
- Ensured compliance with company policies regarding security protocols when entering confidential data into the system.
- Coordinated with warehouse personnel regarding storage location of products and availability for shipping purposes.
- Maintained accurate records of all orders received and shipped in a timely manner.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
Education
Interior Design License - Interior Design
Rocky Mountain College of Art And Design
Colorado Springs, CO01-2026
Medical Administrative Assistant Certificate - Medical Informatics
River Valley Comunity College
Claremont, NH06-2009
High School Diploma -
Springfield High School
Springfield, VT06-2007
Skills
- Customer service
- Patient information management
- Appointment scheduling
- Medical record keeping
- HIPAA compliance
- Microsoft Excel
- Effective communication
- Patient check-in
- Strong empathy
- Phone and email etiquette
- Patient registration
Timeline
Patient Access Representative
Valley Regional Hospital
10.2023 - Current
Patient Access Representative
North Star Health
06.2022 - 10.2023
Mail Carrier
plainfield post office
05.2021 - 09.2021
Stocker
Cabot cheese
05.2021 - 08.2021
Order Entry Processor
Silver Forest of Vermont
04.2011 - 04.2021
Interior Design License - Interior Design
Rocky Mountain College of Art And Design
Medical Administrative Assistant Certificate - Medical Informatics
River Valley Comunity College
High School Diploma -
Springfield High School