Alyssa Abarca
De Soto,IL
Summary
Adept Data Analyst with a proven track record at A &W Plumbing, enhancing decision-making through expert data visualization and analysis. Skilled in Excel, with a keen eye for detail, I significantly improved resource allocation and operational efficiency. My collaborative approach and analytical problem-solving fostered a culture of continuous improvement and data-driven insights.
Overview
2026
2026
years of professional experience
Work History
Data Analyst
A &W Plumbing
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
Dispatcher
A &W Plumbing
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Customer Service Cashier
Dicks Sporting Goods
Carbondale, IL
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Animal Caregiver
Wrights Way Rescue
Murphysboro, IL
07.2025 - Current
- Maintained clean and safe living environments through regular sanitation procedures.
- Assisted in administering medications and treatments under veterinary guidance.
- Monitored animal behavior and health, reporting changes to senior staff promptly.
- Educated visitors on proper animal handling and care techniques during tours.
- Collaborated with team members to develop enrichment activities promoting animal welfare.
- Recorded daily observations and maintained accurate logs for veterinary review.
Errand Runner
A & W Plumbing
Murphysboro, IL
12.2023 - Current
- Delivered messages to personnel within different buildings at facility.
- Maintained daily pick-up and delivery within specified timeframes.
- Collaborated with team members to complete large-scale or complex tasks more efficiently, resulting in higher client satisfaction rates.
- Input details regarding tasks and errands into software system for tracking purposes.
Education
Carbondale Community High School
Carbondale, ILSkills
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- Analytical problem solving
- Statistical analysis
- Attention to detail
- Database maintenance
Timeline
Animal Caregiver
Wrights Way Rescue
07.2025 - Current
Errand Runner
A & W Plumbing
12.2023 - Current
Data Analyst
A &W Plumbing
Dispatcher
A &W Plumbing
Customer Service Cashier
Dicks Sporting Goods
Carbondale Community High School