Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Acuna

Marion,CT

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

The Bond Ballroom
10.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Occasional Babysitter

Family Members And Friends
06.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated with parents about daily activities and behaviors.
  • Provided distractions and calming methods when necessary.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Encouraged children to be understanding and patient with others.

Education

High School Diploma -

Southington High School
Southington, CT
06.2024

Skills

  • Waiting and Bussing Tables
  • Relationship Management
  • Warm and Friendly
  • Kitchen Staff Coordination
  • Dining Customer Service
  • Plates Presentation
  • Order Accuracy and Delivery
  • Food Preparation and Safety
  • Team Collaboration
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Following Directions

Certification

  • First Aid/CPR Certified

Timeline

Waitress

The Bond Ballroom
10.2022 - Current

Occasional Babysitter

Family Members And Friends
06.2021 - Current

High School Diploma -

Southington High School

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Alyssa Acuna