Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Adult Protective Services Caseworker
The Center for Prevention of Abuse
04.2023 - Current
Assessed needs of each client and recommended appropriate services and resources.
Monitored case progress for timely completion and compliance with applicable regulations.
Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Established trusting relationships with clients, fostering open communication and rapport building.
Utilized evidence-based practices to provide effective interventions for clients.
Evaluated clients' social, emotional and psychological needs to create treatment plans.
Assisted clients in developing and setting realistic goals to promote positive change.
Monitored clients' progress to adjust treatment plans accordingly.
Conducted home visits to assess clients' home environment and provide support.
Documented client progress and activities in accordance with agency policies and procedures.
Participated in interdisciplinary team meetings to coordinate care for clients.
Provided crisis counseling and intervention services to clients in emergency situations.
Developed and maintained strong relationships with community resources for successful referrals.
Collaborated with other professionals to plan and coordinate care for clients.
Assisted clients in identifying community resources and connecting with appropriate services
Cashier
Beck's Oil
05.2022 - 03.2023
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Certified Nursing Assistant
Washington Christian Village/ Senior Living
08.2017 - 03.2020
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Built rapport with patients and families, providing emotional support during difficult times.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
MSW Degree - Gerontology Specialty
Aurora University Online
12.2024
Psychology Degree - undefined
Eureka College
Eureka, IL
12.2022
Skills
Case information confidentiality
Client interaction
Highly effective communication
Client advocacy
Assessment skills
Ethical practice
Interpersonal and written communication
Case investigations
Case documentation
Conflict resolution
Trauma informed care framework
Patient counseling
Certification
Licensed Social Worker (LSW) [Applied March 12th, 2025]
Executive Director at Exchange Center for the Prevention of Child Abuse Oklahoma, Inc. (dba Parent Promise)Executive Director at Exchange Center for the Prevention of Child Abuse Oklahoma, Inc. (dba Parent Promise)
Adult Protective Services Caseworker at Department of Health and Human ServicesAdult Protective Services Caseworker at Department of Health and Human Services