Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Alyssa Alaimo

East Islip

Summary

Dynamic leader with a proven track record at Total Orthopedics & Sports Medicine, excelling in team leadership and strategic planning. Enhanced operational efficiency and client satisfaction through innovative project management and cross-functional collaboration. Skilled in fostering customer engagement and building strong relationships, significantly contributing to brand visibility and staff development.

Overview

20
20
years of professional experience

Work History

Manager of Medical Assistants

Total Orthopedics & Sports Medicine
02.2020 - Current
  • Enhanced team performance by fostering collaborative work environment and open communication.
  • Developed strategies for improving operational efficiency, resulting in streamlined processes.
  • Led cross-functional teams to complete projects on time and under budget.
  • Increased client satisfaction with proactive management of customer relationships.
  • Implemented training programs for staff development and increased productivity.
  • Facilitated implementation of new software systems, enhancing operational capabilities.
  • Optimized resource allocation for maximizing profitability and reducing waste.
  • Enhanced brand recognition with marketing initiatives and community engagement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Medical Assistant/Scribe

Total Orthopedics & Sports Medicine
07.2012 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.
  • Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
  • Oriented and trained new staff on proper procedures and policies.
  • Ensured patient safety by adhering to strict sanitization protocols when handling DME equipment, applying casts or splints, and removing sutures.

Practice Liaison

Total Orthopedics & Sports Medicine
01.2015 - 02.2020
  • Represented the company by traveling to other physicians and/or specialties to market our team
  • Introduced new physicians to outside offices to build relationships for referrals
  • Managed outside referrals
  • Coordinated communication between departments to streamline processes.
  • Improved collaboration by acting as point of contact for cross-departmental initiatives.
  • Enhanced brand visibility by developing targeted marketing campaigns.
  • Created promotional materials for increasing customer engagement.
  • Developed content for social media channels to expand audience reach.
  • Enhanced patient satisfaction by developing and implementing targeted healthcare marketing strategies.
  • Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
  • Developed innovative marketing campaigns for enhanced brand visibility and customer engagement.
  • Expanded the company''s client base through targeted marketing initiatives and strategic partnerships.
  • Contributed to practice growth by actively seeking out opportunities for expanding client base through marketing efforts and community outreach initiatives.
  • Established a strong professional network with local healthcare providers, enhancing referral partnerships and improving accessibility to health services for patients in need.
  • Managed territory effectively through strategic planning, scheduling appointments, and maintaining efficient travel routes for optimal time management.
  • Developed referral networks among healthcare professionals by providing valuable insights on best practices in the use of orthopedics and pain management.
  • Generated revenue by liaising between doctors and companies to gain referrals.

Receptionist

Babylon Medical Practice
09.2005 - 07.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Assisted Providers in doing EKGs, stress tests, and other services

Education

Bachelor Of Bioscience - Biology

SUNY, Farmingdale
Farmingdale, NY

West Babylon Sr High School
West Babylon, NY

Skills

  • Team leadership
  • Project management
  • Strategic planning
  • Cross-functional collaboration
  • Customer engagement
  • Client relations
  • Time management
  • Staff supervision
  • Problem solving
  • Customer service
  • Relationship building
  • Shift scheduling

Additional Information

Proficient in Microsoft Word and Microsoft Excel

Timeline

Manager of Medical Assistants

Total Orthopedics & Sports Medicine
02.2020 - Current

Practice Liaison

Total Orthopedics & Sports Medicine
01.2015 - 02.2020

Medical Assistant/Scribe

Total Orthopedics & Sports Medicine
07.2012 - Current

Receptionist

Babylon Medical Practice
09.2005 - 07.2012

Bachelor Of Bioscience - Biology

SUNY, Farmingdale

West Babylon Sr High School

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