Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Alyssa Alejos

San Antonio,TX

Summary

Dynamic Sales Associate with a proven track record at Old Navy, excelling in customer engagement and problem-solving. Known for delivering exceptional service and achieving sales goals through effective communication and attention to detail. Skilled in cash handling and maintaining store cleanliness, fostering positive customer relationships to enhance overall satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Old Navy
San Antonio, TX
06.2023 - 02.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Welcomed customers, offering assistance to help find store items.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained work area and kept cash drawer organized.
  • Kept business entrances clean, tidy and professional in appearance.
  • Responded to emergency cleaning requests to meet client expectations.
  • Serviced, cleaned and restocked restrooms.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.

Front Desk Assistant

Aqua-Tots Swim School
San Antonio, TX
05.2022 - 08.2023
  • Resolved customer service inquiries in a timely manner while providing excellent customer service.
  • Performed other duties as assigned by management.
  • Processed sales transactions to prevent long customer wait times.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Counted and balanced cashier drawers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Collected payments and provided accurate change.

Education

Bachelor of Science - Nursing

University of the Incarnate Word
San Antonio, TX
06-2029

High School Diploma -

Southwest High School
San Antonio, TX
05-2025

Skills

  • Patient care
  • Clinical assessments
  • Customer service
  • Problem solving
  • Time management
  • Team collaboration
  • Detail-oriented
  • Analytical thinking
  • Exceptional customer service
  • Retail metrics and goals
  • Manage inventory
  • Sales and promotions
  • Cash drawer management
  • Written and oral communication skills
  • Engaging with diverse customers
  • Cash handling accuracy
  • Written communication
  • Store maintenance
  • Conflict resolution
  • Attention to detail
  • Sales goals achievement
  • Calm demeanor
  • Store policies understanding
  • Store opening and closing
  • Multi-tasking strength
  • Register opening and closing
  • Ability to lift 40 pounds
  • Professional demeanor
  • Problem-solving aptitude
  • Trend awareness
  • Sales trends
  • Cleaning techniques
  • Multitasking
  • Fashion knowledge
  • Problem-solving abilities
  • Effective communication
  • Excellent communication
  • Customer engagement
  • Cash handling

Affiliations

  • Church Small groups
  • Art (Painting, Drawing, Reading, Writing)
  • Music
  • Cooking & Baking
  • Shopping
  • Fashion
  • Cleaning
  • Working out & Lifting Weights

Accomplishments

  • Four time Regional Qualifier for Swim, Three time Regional Qualifier for Water Polo.
  • Team player Recognitions

Certification

  • CCMA License (Certified Clinical Medical Assistant)
  • American Red Cross Lifeguarding (Including Deep Water) Certification
  • CPR/AED for Professional Rescuers and First Aid Certification

Languages

English
Native/ Bilingual
Spanish
Elementary

Timeline

Sales Associate

Old Navy
06.2023 - 02.2024

Front Desk Assistant

Aqua-Tots Swim School
05.2022 - 08.2023

Bachelor of Science - Nursing

University of the Incarnate Word

High School Diploma -

Southwest High School

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