Alyssa Alfano
North Branford,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Established smooth and accurate transactions by activating, counting, balancing, offlining, and reconciling POS drawers and deposit accounts. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician Trainee
Big Y
03.2023 - Current
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times.
- Assisted pharmacists in managing and promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors, and expediting service times.
- Counted, measured, and compounded medications following standard procedures.
Customer Service Specialist
Big Y
09.2020 - Current
- Handled escalated interactions calmly, finding resolutions that satisfied both the company and the customer's needs.
- Demonstrated adaptability by cross-training in various roles including the money room department, ensuring seamless coverage during staff absences or high-volume periods.
- Adapted quickly to changes in company policies or procedures ensuring consistency
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
Education
Bachelor of Science - Psychology
Southern Connecticut State University
New Haven, CT05-2025
Skills
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Attention to Detail
- HIPAA Compliance
- Proficient in math
- Data entry proficiency
- Financial record keeping
Timeline
Pharmacy Technician Trainee
Big Y
03.2023 - Current
Customer Service Specialist
Big Y
09.2020 - Current
Bachelor of Science - Psychology
Southern Connecticut State University