Alyssa Alford
New Caney ,TX
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Builder's Choice Inc. and J-Kraft, Inc. Expert in customer account management and maintaining confidentiality, I excel in interpreting customer needs, resulting in improved satisfaction. Skilled in Microsoft Windows, I bring an upbeat personality and a focus on achieving significant results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Builder's Choice Inc.
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
- Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
Customer Service Representative
J-Kraft Custom Cabinets
03.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Warehouse Supervisor
J-Kraft Custom Cabinets
12.2020 - 03.2022
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supported production workers in meeting goals without compromising safety and compliance.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Adhered to industry best practices for warehousing, material handling and documentation.
Customer Service Representative
ACE Cash Express Inc.
11.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Handled cash and balanced cash drawer to manage and settle register.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Member Service Representative
Sam's Club
10.2016 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
New Caney High School
New Caney, TX08.2014
Skills
- Interpretation and Translation Services
- Call Documentation
- Customer Account Management
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Microsoft Windows
Timeline
Customer Service Representative
Builder's Choice Inc.
03.2023 - Current
Customer Service Representative
J-Kraft Custom Cabinets
03.2022 - 03.2023
Warehouse Supervisor
J-Kraft Custom Cabinets
12.2020 - 03.2022
Customer Service Representative
ACE Cash Express Inc.
11.2018 - 12.2020
Member Service Representative
Sam's Club
10.2016 - 03.2018
High School Diploma -
New Caney High School
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