Summary
Work History
Education
Timeline
Generic

Alyssa Almada

Canyon Lake,CA

Summary

Detail-oriented Customer Service, Administrative, and Technical Support Specialist with extensive experience providing client-facing assistance, troubleshooting systems, managing high-volume communication, and supporting operational workflows. Skilled in onboarding practitioners, maintaining accurate records, resolving issues, coordinating cross-functional teams, and improving overall efficiency. Strong ability to learn new systems quickly, provide exceptional customer interactions, and manage multiple priorities in fast-paced environments.

Work History

Administrative & Customer Support Specialist

IASIS Technologies
  • Serve as the primary point of contact for practitioners and clients, answering calls and resolving inquiries with professionalism and clarity.
  • Collect, verify, and maintain practitioner and doctor information, including licenses, credentials, and compliance documentation.
  • Assist with onboarding processes, including portal access, system setup, and IASIS MCN training coordination.
  • Troubleshoot software and hardware device issues; guide users through step-by-step solutions or escalate when needed.
  • Maintain accurate administrative records, scheduling coordination, and organized follow-up communication.
  • Collaborate with internal teams to support practitioner needs, enhance workflows, and improve operational efficiency.

Accounting Assistant

WestMar Property Management
  • Prepared journal entries for Accounts Payable, Accounts Receivable, and General Ledger across multiple properties.
  • Reviewed and audited ledger entries for accuracy, coding, property assignment, and billing.
  • Processed AP invoices, performed data entry, and executed scheduled check runs.
  • Reconciled tenant accounts by partnering with Property Managers to identify discrepancies and implement solutions.
  • Handled late notices, bill-backs, and documentation for financial accuracy.
  • Recognized as Employee of the Month for outstanding performance and reliability.

Point of Sale Technician

The Shoe Box
  • Designed and implemented a full POS system to streamline store operations and enhance customer service efficiency.
  • Created barcodes, inventory structures, and payment workflows to support storewide functionality.
  • Managed inventory data transfers and maintained accurate database information.
  • Provided staff training, technical troubleshooting, and workflow optimization support.
  • Improved operational processes through system refinement and strategic problem-solving.

Shift Lead

SoCal The Syndicate
  • Served over 500 customers weekly while maintaining high customer satisfaction and retention.
  • Provided product education across 1,000+ items to ensure personalized recommendations.
  • Trained and onboarded new employees; supported new store openings and operational setups.
  • Designed and optimized merchandising layouts for improved product visibility.
  • Ensured compliance with medical and recreational regulations, including safe cash-handling procedures.

Boat Show Sales Representative

Aqua Lily Products International
  • Managed $100,000+ in sales at major national boat shows.
  • Engaged customers with product demonstrations, education, and strategic booth interactions.
  • Handled large volumes of cash transactions and maintained safe storage.
  • Oversaw inventory, setup, and product displays at high-traffic events.
  • Trained new staff and supported overall event operations.

Barista

Starbucks
  • Executed over 100+ drink recipes accurately in high-volume conditions.
  • Delivered exceptional customer service under pressure while multitasking effectively.
  • Maintained store standards, safety protocols, and quality controls.
  • Supported team coordination and efficient daily operations.

Education

Bachelor of Science - Criminal Justice

San Diego State University

Timeline

Administrative & Customer Support Specialist

IASIS Technologies

Accounting Assistant

WestMar Property Management

Point of Sale Technician

The Shoe Box

Shift Lead

SoCal The Syndicate

Boat Show Sales Representative

Aqua Lily Products International

Barista

Starbucks

Bachelor of Science - Criminal Justice

San Diego State University

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Alyssa Almada