Alyssa Alvarez
San Antonio,TX
Summary
Detail-oriented Assistant Manager with a proven record in leadership roles. Established clear guidelines and enforced consistent policies to enhance staff satisfaction and achieve objectives. Demonstrated strong relationship-building, multitasking, and decision-making skills while overseeing employee performance and guiding new talent.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dutch Bros
Cibolo, TX
10.2021 - Current
- Scheduled team coverage and adjusted staffing for busy service periods.
- Monitored cash handling, register accuracy, and safe till practices.
- Resolved customer service inquiries and complaints promptly, enhancing customer satisfaction.
- Enforced cleanliness, safety, and food handling compliance standards.
- Coordinated inventory checks and restocked coffee bar supplies, ensuring optimal product availability.
- Developed inventory tracking system, streamlining supply ordering process.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
Education
Associate of Arts - Construction Project Management
Northeast Lakeview College
Universal City, TX 08.2026 - 10.2026
Skills
- Customer service and satisfaction
- Team leadership
- Employee supervision
- Recruitment and hiring
- Orienting and training
- Task delegation
- Decision-making
- Time management
- Multitasking
- Business development understanding
- Product and service sales
- Adaptability and flexibility
- Coaching and mentoring
- Microsoft Excel
Timeline
Associate of Arts - Construction Project Management
Northeast Lakeview College
08.2026 - 10.2026
Assistant Manager
Dutch Bros
10.2021 - Current