Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Alvarez

Mission,Texas

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments Always wanting to be and do my best in the work field.

Overview

6
6
years of professional experience

Work History

Wire Transfer Specialist

Lonestar National Bank
Mission, Texas
02.2023 - Current
  • Executed wire transfers to local and international vendors, scheduled ACH transactions, and prepared batch checks for mailing to vendors.
  • Received and posted payments to loan accounts.
  • Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
  • Prepared reports on daily, weekly, monthly or quarterly activities related to wire transfers.
  • Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
  • Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
  • Collaborated with stakeholders across departments such as finance, accounting, legal, and risk management in order to ensure proper handling of funds.
  • Provided training to new staff members on how to process various types of wire transfers.
  • Developed relationships with external banks in order to facilitate smoother transactions.
  • Investigated issues related to failed or delayed payments due to incorrect routing information or other errors.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.

Customer Service Representative

Charter Communications
11.2022 - 02.2023
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance

Claims Representative

Kemper
02.2022 - 08.2022
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times
  • Verified details with policyholders and requested additional information
  • Processed high volumes of bodily injury claims efficiently while working in fast-paced environment
  • Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers

Alarm Dispatcher

Superior Alarms Central Station
07.2018 - 01.2022
  • Reported security breaches to police or fire departments or other municipal agencies when facility required intervention to protect worker safety
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
  • Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties
  • Problem Solve with customers experiencing any issues with their alarm system
  • Daily report and emailing as supervisor

Education

High School Diploma -

Sharyland High School
05.2017

Skills

  • Simultaneous screen monitoring
  • Report writing
  • Work ethic
  • Multitasking
  • Friendly, positive attitude
  • Fedwire processing proficiency
  • Wire transfer investigations
  • Professionalism and integrity
  • Banking regulations compliance
  • Fraud detection
  • Deadline oriented

Timeline

Wire Transfer Specialist

Lonestar National Bank
02.2023 - Current

Customer Service Representative

Charter Communications
11.2022 - 02.2023

Claims Representative

Kemper
02.2022 - 08.2022

Alarm Dispatcher

Superior Alarms Central Station
07.2018 - 01.2022

High School Diploma -

Sharyland High School

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Alyssa Alvarez