Alyssa Alvarez
Elmhurst,IL
Summary
Results-driven retail specialist with proven success in meeting sales targets, improving customer satisfaction, and managing high-volume client interactions. Highly skilled in active listening, problem-solving, and presenting tailored solutions—all key to supporting prospective students in choosing academic programs and understanding tuition options. Recognized for professionalism, accuracy in data handling, and the ability to communicate clearly across diverse audiences
Overview
7
7
years of professional experience
Work History
Assistant Manager
Lululemon
Oak Brook, Illinois
10.2023 - Current
- Assisted in training and developing team members on product knowledge.
- Managed daily operations to ensure a positive customer experience.
- Facilitated team meetings to promote communication and share best practices.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supported sales strategies through effective team coordination and motivation.
Assistant Manager
Zara
Rancho Cucamonga, California
08.2018 - 09.2023
- Oversaw inventory management and maintained stock levels effectively.
- Facilitated team meetings to promote communication and share best practices.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
York High School
Elmhurst, IL05-2013
Skills
- Strong customer service and client support skills
- Active listening and needs-based guidance
- Clear verbal and written communication
- Adapting quickly in fast-paced environments
- Fast and efficient problem resolution
- Working effectively with cross-functional teams
Timeline
Assistant Manager
Lululemon
10.2023 - Current
Assistant Manager
Zara
08.2018 - 09.2023
High School Diploma -
York High School