ALYSSA AMENT
Rockharbor Church
Meridian,ID
11
years of professional experience
Mortgage professional with 9+ years of experience in mortgage lending, banking, financial services, and customer relationship management. Experienced managing residential mortgage loans from application through closing, preparing complete underwriting packages, reviewing financial documentation, coordinating with borrowers, title companies, escrow, and underwriters, and maintaining compliance throughout the loan lifecycle. Skilled at managing high-volume pipelines, communicating with third-party vendors, utilizing Salesforce CRM and mortgage lending platforms, and delivering accurate, timely results in fast-paced environments.
Work History
Coffee Bar Manager
1 Month- Directed daily operations for high-volume hospitality program, ensuring seamless service delivery.
- Coordinate schedules and oversee a team of 80+ volunteers, ensuring proper staffing, training, and operational consistency.
- Develop and maintain standard operating procedures to improve efficiency, accuracy, and team accountability.
- Train and coach volunteers while providing ongoing feedback to promote quality, consistency, and exceptional guest experiences.
- Resolve customer concerns professionally while balancing competing priorities in a fast-paced environment.
- Manage inventory, vendor coordination, ordering, and operational workflow to support uninterrupted daily operations.
- Partner with church leadership to improve processes, communicate expectations, and ensure successful execution of weekly operations.
Credit Resolution Recovery Expert
1 Year 5 Months- Promotes member financial well-being through engaging members in meaningful conversations to collect on charged-off loans and draft accounts.
- Responsible for preserving the Credit Union's assets by managing charged-off loans/accounts, collecting delinquent loan payments through workout methods, and curing overdrawn/charged-off checking accounts.
- Analyzed member financial information and calculated repayment note terms utilizing debt-to-income (DTI) ratios to determine appropriate payment arrangements.
- Evaluated member financial circumstances to determine appropriate workout options and repayment solutions while maintaining compliance with organizational policies and regulatory requirements.
- Maintains records of all collection activities including detailed notes regarding all communications and actions.
- Counsels members on alternative solutions while adhering to FDCPA/CFPB guidelines and consistently representing the credit union in a professional manner.
- Assists in preparing court documents, estate claims, research, and archival of collection documentation.
Credit Resolution Specialist
2 Years- Responsible for preserving the Credit Union's assets by controlling delinquent loans/accounts, collecting delinquent loan payments, curing overdrawn checking accounts and/or recovering collateral.
- Monitor and maintain assigned delinquent loans/accounts through contact by phone, text, email, and mail.
- Accountable for reducing delinquency/charge-offs; take appropriate action to bring account current/positive.
- Make recommendations to charge off and/or repossess collateral when other arrangements to bring the loan current are unsuccessful.
- Assists collection team in skip tracing, research, and archival of collection documentation.
Mortgage Loan Processor/Assistant
2 Years 3 Months- Managed residential mortgage loans from application through closing and funding while ensuring accuracy, compliance, and exceptional client service throughout the loan process.
- Calculated borrower income according to mortgage lending guidelines, reviewed credit reports, and determined qualifying loan amounts and borrower eligibility.
- Collected, reviewed, and verified all required loan documentation, including income, assets, and credit information for underwriting submission.
- Priced and locked mortgage loans while coordinating disclosures and maintaining compliance with lending requirements.
- Worked directly with borrowers, loan officers, title and escrow companies, and underwriters to satisfy loan conditions and ensure timely closings.
- Provided clients with consistent updates throughout the loan process and obtained additional documentation needed to meet underwriting conditions and funding requirements.
- Managed multiple mortgage files simultaneously while meeting critical deadlines for disclosures, underwriting conditions, closing, and funding.
- Reviewed loan documents for accuracy and completeness to ensure timely and compliant closings.
Mortgage Loan Processor
5 Months- Processed residential mortgage loans from application through underwriting while ensuring compliance with mortgage lending guidelines.
- Collected, reviewed, and verified borrower documentation including income, assets, and credit information.
- Communicated with borrowers and third parties to obtain outstanding loan conditions and provide timely updates throughout the loan process.
- Assisted in preparing complete and accurate loan files for underwriting submission and closing.
Client Relationship Consultant
1 Year 3 Months- Provided personal financial counseling and lending solutions while building strong client relationships and maintaining high customer satisfaction ratings.
- Assisted clients with consumer banking products and services while ensuring accuracy, confidentiality, and compliance with banking regulations.
- Managed multiple client needs simultaneously while delivering exceptional service in a fast-paced financial environment.
- Resolved complex account issues by collaborating with internal departments to provide timely and effective solutions.
Teller
2 Years 6 Months- Processed financial transactions accurately while adhering to banking policies, procedures, and regulatory requirements.
- Assisted customers with account inquiries, loan payments, and financial services while maintaining a high level of customer service.
- Maintained strict attention to detail while balancing cash transactions and ensuring operational accuracy.
- Identified client needs and referred appropriate banking products and services when applicable.
Supervisor
9 Months- Supervised daily teller operations while ensuring adherence to banking policies, procedures, and service standards.
- Trained and supported teller staff while maintaining operational efficiency and a high level of customer service.
- Reviewed transactions for accuracy and compliance while assisting in resolving member account concerns.
- Managed competing priorities in a fast-paced financial environment while meeting organizational expectations.
Skills
Mortgage Loan Processing
Closing & Financial Analysis
Income Calculation & Loan Qualification
Credit Analysis & Loan Pricing
Closing Documentation & Compliance
Customer Service & Relationship Building
Regulatory Compliance & Quality Control
Organization & Multitasking
Problem Solving & Conflict Resolution
Fast-Paced Financial Operations
Communication & Cross-Department Collaboration
Salesforce CRM
Pipeline Management
Underwriting Support
Third-Party Vendor Coordination
Production Goals
Document Review
Mortgage Loan Lifecycle
Timeline
Coffee Bar Manager
Rockharbor Church
07.2026 - CurrentRead More
Credit Resolution Recovery Expert
CapEd Credit Union
02.2025 - 07.2026Read More
Credit Resolution Specialist
CapEd Credit Union
02.2023 - 02.2025Read More
Mortgage Loan Processor/Assistant
MMC Lending
10.2021 - 01.2024Read More
Mortgage Loan Processor
California Mortgage Girl
05.2021 - 10.2021Read More
Client Relationship Consultant
US Bank
02.2020 - 05.2021Read More
Teller
Wells Fargo
08.2017 - 02.2020Read More
Supervisor
Armed Forces Bank
05.2015 - 02.2016Read More