Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alyssa Amoruso

Alyssa Amoruso

Las Vegas,NV

Summary

Dynamic Restaurant Manager with a proven track record at Buffalo Wild Wings, excelling in team leadership and conflict resolution. Expert in food safety and preparation, I foster employee engagement and drive sales through effective training and upselling strategies, enhancing customer satisfaction and loyalty. Recognized for boosting team morale and productivity.

Overview

12
12
years of professional experience

Work History

Restaurant Manager/General Manager

Buffalo Wild Wings
Las Vegas , NV
04.2013 - Current
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Prepared for and executed new menu implementations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Carefully interviewed, selected, trained and supervised staff.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Server

Claim Jumper
Las Vegas , Nv
06.2015 - 01.2016
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Associates - Culinary

Le Cordon Bleu College of Culinary Arts
Las Vegas NV
4 2015

Skills

  • Food plating and presentation
  • Food preparation and safety
  • Passion for customer satisfaction
  • Natural leader
  • Conflict resolution techniques
  • Recruitment
  • Staff scheduling
  • Order delivery practices
  • Time management
  • Employee engagement
  • Point of sale (POS) system operation

Accomplishments

  • GM of the year for the NW Region 2024

Timeline

Server

Claim Jumper
06.2015 - 01.2016

Restaurant Manager/General Manager

Buffalo Wild Wings
04.2013 - Current

Associates - Culinary

Le Cordon Bleu College of Culinary Arts

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