Alyssa Anderson
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Website Design
Freelancer
12.2023 - Current
- Boosted user functionality by developing seamless website design, usability and technology.
- Implemented business development strategies, logo designs and website designs.
- Boosted website traffic by implementing search engine optimization strategies and techniques.
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
- Maintained clear communication with clients throughout the design process, fostering strong relationships built on trust and transparency.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
Assistant Photographer
Freelancer
05.2018 - 12.2023
- Enhanced photo quality by skillfully utilizing lighting equipment and techniques.
- Assisted lead photographer in capturing high-quality images for various clients and events.
- Collaborated with clients to understand their vision, resulting in successful photoshoots.
- Edited photos using advanced software tools, ensuring the highest quality final product.
- Managed scheduling and coordination of multiple photoshoots, maximizing productivity.
- Set up and broke down photography equipment efficiently during on-location shoots, saving valuable time.
- Worked collaboratively with stylists, makeup artists, models, and other professionals on set to achieve desired results.
Manager, Barista
Javajoe's Coffee Bar
10.2021 - 08.2022
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets set forth by upper management.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Server
888 Chinese Restaurant
08.2019 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Tip Hotline Supervisor
Crime Scene Information
04.2016 - 01.2019
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Streamlined call-taking process for increased productivity by implementing effective communication strategies.
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
Education
Bachelor of Principles and Methods of Language Education - Education
United States Institute of Language And Clerical Studies
08.2022
Completion 2017 -
Goose Creek Memorial
Baytown, TX05.2017
Skills
Website Design
Content Design
Safe Food Handling
Strong Work Ethic
Bill computation
Adaptability and Flexibility
Teamwork and Collaboration
Interpersonal Skills
Goal Setting
Analytical Skills
Time Management
Warm and Friendly
Staff Training
Languages
Chinese (Mandarin)
Elementary
Timeline
Website Design
Freelancer
12.2023 - Current
Manager, Barista
Javajoe's Coffee Bar
10.2021 - 08.2022
Server
888 Chinese Restaurant
08.2019 - 08.2021
Assistant Photographer
Freelancer
05.2018 - 12.2023
Tip Hotline Supervisor
Crime Scene Information
04.2016 - 01.2019
Bachelor of Principles and Methods of Language Education - Education
United States Institute of Language And Clerical Studies
Completion 2017 -
Goose Creek Memorial